Powering customer experiences that count

In the second part of this guest series, David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, builds on his last post for us and reveals practical ways to create learning journeys that help your people and your organisation’s performance.


If your organisation’s goals are customer centric (and let’s face it, if they’re not then you might be in some trouble anyway) then the chances are you’d like the people you have interacting with your customers – at any point in their journey – to be well informed, enthusiastic and maybe even passionate about your brand and what you do!

As I shared in my last post learning is one way to power a workforce that delivers an impactful (and measurable!) customer experience.

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