Product Knowledge Training: Creating and Implementing a PKT Plan

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. This has led many organizations to look for ways to improve customer experiences. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Providing your employees with a comprehensive product knowledge training program can help your employees gain the knowledge they need to exceed customer expectations every time.
Infopro Learning has more than 25 years of experience creating learning solutions to help industry leaders solve business challenges. We have developed a strategic process for developing product knowledge training programs that deliver significant business benefits. In this blog post, we will share with you the four critical steps in this process.

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