Product Knowledge Training: What, Why and How?

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. Let’s begin.

What is product knowledge training?

Training employees to thoroughly understand your organization’s products and services and improve their communication skills regarding them is known as product knowledge training. Employees can provide better customer service via an eLearning product knowledge training program by communicating crucial information to users and empowering them to use every product effectively.

Why is product knowledge training important?

The depth of your team’s knowledge about your product significantly influences the sales numbers of the product. A lack of product knowledge can lead to reduced sales, poor employee performance, and low returns on investments (ROI).

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