Proving the Value of Learning & Development

One of the toughest things hospitality training departments face is proving that the work they do has value so they can secure management and operator buy-in. When budgets are tight, training departments are often among the first to face cuts because they tend to lack tangible proof that their programs are delivering real business results.

While there are several ways to calculate short-term return on investment (ROI) for specific training programs, until now it has been difficult to show the long-term impacts of learning and development initiatives. However, with a unique metric available in DiscoverLink Talent called Knowledge Score, hospitality businesses can show the cumulative impacts of training.

Exactly What is a Knowledge Score?

Simply put, the Knowledge Score is the sum of points an individual learner earns as they complete their training over time. Here’s how it works:

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