What’s the greatest challenge facing businesses today? Global competition? Maybe. Cash flow? Perhaps. But still many would argue that their biggest challenge is getting employees to use the technology that they need them to use.
This is because technology is a requirement of any sustainable business operating in the 21st Century. This includes everything from machinery, equipment, and digital interfaces to intricate software programs.
But the thing about technology is that it offers little value unless it is used by people (aka end-users) who are willing and able to leverage technology as a means to be more efficient. But the adoption and use of technology can be quite challenging for employees. And this is where end-user training comes in.
Tags: End-user Training • Interviews / Opinions