Quality in Service and Hospitality

Have you ever considered a career in Hospitality Management?

What exactly are your responsibilities when you are hospitality manager of a hotel? Hospitality is the friendly and generous reception and entertainment of guests, visitors, and strangers (thank you, Webster). Hotels are a service industry. Webster Dictionary defines serves as “the action of helping or doing work for someone”. Service and hospitality go hand in hand. You definitely want to offer the best quality when someone is paying to stay somewhere other than their own home. When you study how to manage quality service in hospitality you learn how to treat all visitors as esteemed guests. Who wouldn’t want to feel that way? You learn how to give them the “WOW” factor. You even learn strategies on how to increase your quality of hospitality.

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