Questions Training Managers Should Ask About Customer Success

Customer Success is all about enabling software adoption and helping customers be successful in using your products. Or, as Lincoln Murphy, Customer Success Architect at Sixteen Ventures explains, customer success keeps them engaged, boosts their satisfaction, and reduces churn. Training plays an important role in customer success, however aren't always included in the CS discussion or workflow.  

Here are five questions training managers can ask to find out how their training teams can fit into the CS workflow at your company.

5 Questions Training Managers Should Ask About Customer Success 1. What does customer success mean for your customers? 

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