RF, Please…Why an RFP Isn’t the Best Method For Choosing an LMS Vendor

Analyst John Leh says there are 700 LMS vendors in the industry. That means there are a lot of options, with a lot of features, a lot of variations, and a lot of sales teams fighting for your sale. They wouldn’t twist yes or no questions on an RFP to try to find a way to interpret that question so they can say yes, right? I mean, they’ll sell you on it once they get you to the demo stage anyway, right?

Or, maybe they are 100% honest, and they have every feature under the sun, including some you’ve never heard of, because the coolest new thing is necessary to sell the platform. Except that their service, once you have their shiny new LMS, stinks. They don’t get back to you with support issues, the system is buggy, the integrations are expensive, and there’s no one there to walk you through setting up a course because that’s not a technical support issue.