Salespeople: It's Halloween but Don't Be Creepy

A little more than a year ago, SAP implored other tech companies, "Don't be creepy!" The request was in regard to data privacy and personalization (and I couldn't agree more), but this admonishment applies in other ways as well, particularly in the area of customer experience.

Since tomorrow is Halloween, allow me to concur:

Don't be creepy!

Here's a story to explain what I mean.

My husband and I were wandering a furniture store, checking out various living room displays just to get a sense of what we like, what would work for our house, and what would fit into our budget.

The space was enormous, so we felt like we had picked the right store to get a sense of all the options.

And then Barry showed up. Barry approached with a tablet in his arms and a handshake. Barry started off as helpful enough, simply offering assistance if we needed it.

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