Series on Assertiveness: Meaningful dialogue

In the story below we see how important it is not lose equanimity even when faced with sudden disappointments or upsets. A true professional should attempt to convey his/her message in a neutral manner without ever being personally accusatory.

Kim and Gretchen are both freelance graphic designers. A small publishing company had decided to bring out a new line of cookbooks, which would be very design intensive. Kim and Gretchen were both hired to work on the new line. Although they don’t know each other, they negotiated deals for themselves that come out to just about the same amount of money. Both of them were really excited about the new project. They were also gratified to get personal calls from Paul, the editorial director of the publishing company, who told them how great it made him feel to give them this break.

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