Smarter employee evaluation

What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. And this would be wrong for many reasons. Instead, you should have multiple measures and a clear idea of what ‘acceptable’ is. Here’s why.

Note that this is about improving organizational execution. The goal here is to gather data, and then apply it to individual development. This requires a nuanced notion of performance, and an associated approach to development. Tying development to specific opportunities is important.

Multiple Measures

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