French multinational Sodexo is the worldwide market leader in Quality of Life services. With almost half a million employees around the world, e-Learning has traditionally been challenging for the company due to the large number of fly-in, fly-out employees with limited time for training. The shift-based nature of many Quality of Life services has previously rendered it difficult for many workers to complete online training. In the past, Sodexo training experienced a course completion rate of, “Around just 28 per cent,” according to Laura Higgins, Capability Projects Lead of Sodexo Asia-Pacific.
Thanks to a microlearning-powered solution, Laura says her engagement rates have now “soared to over 88%”, several orders of magnitude above what they once were. Beyond this, Higgins remarks the lessons were “fun and engaging, and easy to author.”