SOPs feel like an administrative overhead to many team leaders and it drives them nuts keeping them up to date. It would drive us nuts too if we had to follow the all these steps advocated by some. They generally consist of a set of detailed instructions showing how to perform a complex operation in a piece of software. People find them especially useful if they perform the task infrequently.
Today, we did a demo where we recorded a process for a set of SOPs for a team. After recording the process we did some very basic editing and produced a manual, a quick reference guide and a powerpoint presentation along with the e-learning. This was all perfectly on brand and nicely presented. From start to finish it took about 30 minutes and it would have been quicker if it wasn’t for the fact that we were teaching how to do a recording at the same time as we did the recording, and the team leader did most of the work herself.
Tags: application recording • Authoring Training • capture once multiple output • demo • manual • process • qrg • quick reference guide • Services • SnagIt • snipping • sop • SOPs • standard operating procedures • training manual