Supporting a shift in learning culture at Citi

Citi is over 200 years old, an established global financial landmark with a great history but the rules of the game are changing! In exploring how the organisation needed to change, innovate and grow, it was clear that the bank faced the need to change its mindset, ethical decision-making and culture. It needed to create a culture of continuous workplace learning.

Brian Murphy, Head of L&D EMEA shared some of his lessons learned at the Learning Technology eXchange this year.

Brian comments, "It was clear that the business leaders felt the responsibility and pressure to create opportunities for development. But they needed to get the dynamics right - not just to create a top-down push but a pull to bring about an employee-owned and manager-supported learning culture. Our people needed to be empowered to own the changes and the culture for themselves. Lastly, L&D's role was to create the conditions for behaviour change, not to ‘drive it'."

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