Who Owns POINT-of-WORK?

After chasing this performance discipline for the last 12 years or so, I’ve come to the conclusion that Point-of-Work is jointly owned by L&D and […]

POINT-of-WORK: Strategic Transformational Change VS. Tactical Redeployment

From a strategic point of view, Point-of-Work should not be viewed as a tactical destination for learning solutions; rather, Point-of-Work should be embraced as a"tipping […]

7-Right Things for Intentional Design to Be Intentional Enough

 So…does Intentional Design threaten the ID role? Just the opposite - it expands the role into new asset development that can be re-used or re-purposed […]

A Solution to Admiring the Problems of Current State L&D?

Why L&D is so resistant to Change…Change specific to adopting an evolved paradigm that keys on enabling workforce performance solutions that actually render performance outcomes. […]

POINT-of-WORK ASSESSMENT:  Content & Resources

Content & Resources the Knowledge Worker relies upon to optimize their individual performance at the task-centric and role-specific levels. Assessing attributes across critical Content & […]

POINT-of-WORK ASSESSMENT:  Systems & Technology

My advice…step away from bright, shiny Productivity Acceleration Technology until you’ve established a benchmark of current state technology, where it’s headed, what new technology is […]

POINT-of-WORK ASSESSMENT:   Workflows & Processes

PWA deliverables facilitate "different conversations" we must have with operational stakeholders to position that their training requests and our subsequent training solutions may only partially address […]

POINT-OF-WORK ASSESSMENT: Environment & Culture

At the top of my bucket list I’d like to facilitate a discussion in the deep carpet of the board room addressing an organization’s senior […]

POINT-OF-WORK: The Impact of Interdependencies & Ripple Effects

“How many times have we (L&D) built awesome training solutions to solve symptoms…and miss the root cause(s) behind productivity restrainers in our process?” and ”How […]

Is There a Learning Performance Ecosystem Blind Spot?

Performance support is anything that enables and/or accelerates speed-to-sustainable-performance, or speed-to-impact, or speed-to-productivity, or speed-to-competence, or speed-to-actionable-insight, or speed-to-any-damn-thing-that-drives-measurable-business-value.

Speed-to-Insight: Curating Curations…Also Known as Curation 2.0

How much curated content never reaches the point (or the right person) to deliver knowledge, wisdom, and insights essential for critical-thinking and informed decision-making to […]

Treat Point-of-Work Like Point-of-Impact…Because It’s the Same Place

The blind spot as I see all too often involves designing solutions to fit the existing learning architecture and development tools. Status quo solutions can […]

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