To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward […]
Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it […]
According to Talented Learning, more than 700 Learning Management System (LMS) vendors compete in today’s learning platforms marketplace. But of course, not all platforms are […]
If you're struggling with delivering a cohesive customer training certification program, you're not alone. From strategy to systems to job functions, it's time for us to […]
As a CRM, Salesforce’s goal is to help you effectively manage customer relationships. However, when a new customer account is signed, Salesforce only has information […]
Today's customer training teams are raising the bar and publishing content that continues to drive high course completion rates. With this in mind, what are the […]
School is officially in session, and midterms will be here before you know it! When the time comes, will your training plan make the grade?
School is officially in session, and midterms will be here before you know it! When the time comes, will your training plan make the grade?
When developing an eLearning program for customer or partner training, it’s important to understand the unique characteristics of your learning audience, and know what different […]
You may think customer training is crucial to the success of your organization. But do you actually have the data to prove it? Chances are, […]
Most customers are not required to take training. As such, it’s crucial to create a marketing campaign that engages your training audience and demonstrates the […]
Millennials are quickly becoming the largest working generation. They are no longer leaders of tomorrow; they're leaders right now. For this reason, they are one […]