Solve Poor Customer Education Audio Quality for Less than $40

Customers are tired of poor audio quality, so why do we still give it to them. I am taking about poor audio quality on live, […]

How to Price Customer Education When Your Customers Expect It To Be Free

The most recent Customer Education University course, How to Build and Run a Strategic Customer Education Operation, is coming to an end, and students are finishing the final […]

Top 7 Skills & Competencies to Look for in a Learning Designer

Working at a tech company, you need to hire people with specific skills that will help you grow and evolve the company and its products. […]

5 Ways Chatbots and AI Impact Customer Education

Have you ever navigated to a website and seen that little chat window pop up asking if you'd like to speak with someone at the […]

5 Best Practices Of Customer Education Teams Focused On Customer Success

Customer Education is a critical component for scaling your customer success function and delivering successful customer outcomes. Leveraging education enables your customers to successfully adopt your […]

Advice on Building Your Customer Education Dream Team

Danielle Tomlinson knows a thing or two about building a customer education team. She's successfully lead customer education teams at SAP and Redhat and has […]

6 Steps For Making Training Metrics Actionable By Business Teams

  Customer education plays a crucial role in Customer Success. Training metrics can be a powerful driver of business outcomes because they can be used […]

Create a Customer Education Program Focused on Customer Success

Have you ever tried to use new software after going through the initial training on it - and still been confused about how it will […]

New Ways to Engage Learners Outside the Classroom

The stand-alone conference is one way to engage learners outside of the classroom and gather like-minded people for networking and knowledge sharing. This is a […]

Bringing The Business Of Customer Education Conference To Pulse 2017 Customer Success Event

Original published February 23, 2017 on Business Wire. PALO ALTO, Calif.--(BUSINESS WIRE)--ServiceRocket, a leader in software adoption, announced today its partnership with Gainsight to co-host […]

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