3 lessons from Indeed Academy about customer education

Indeed Academy launched in October 2017 to help recruiters get the most out of Indeed and become better at what they do. The original, stated […]

Customer education is a marketing strategy

Customer education is a marketing strategy, and customer education teams should report to marketing. There. I said it. This is not to say that education […]

I want training to be free. My CFO wants to charge. What do I do?

In September, I gave a short talk at ClientSuccess's CS100 Summit about how to design a customer education strategy. I focused on stories about how different software […]

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Which blogs offer the best advice about customer education practices, strategies and technologies? Great question. But with such phenomenal recent growth in the customer experience […]

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

WELCOME TO EPISODE 15 OF THE TALENTED LEARNING SHOW! To learn more about this podcast series or to see the full collection of episodes visit The […]

How you can improve your customer education strategy in one day

I just spent the day with a software company in a private workshop to help them design their customer education strategy. I love facilitating these […]

[Webinar recap] How to design a customer education strategy

Recently, Bill Cushard, ServiceRocket's Director of Marketing and a Customer Success strategist, was a guest on a webinar hosted by ClientSuccess, talking about customer education (CE) strategies. Bill is […]

Why And How You Should Educate Customers On Your Products

Your business has developed a competitive product. Actually, you think it’s the best on the market! But do customers know how to use it to […]

Customer Education Trends to Watch in 2018

This is not a prediction. It is more of a description of trends that are already underway. Some of you early adopters are riding these […]

5 Reasons to Attend: Design Your Customer Education Strategy [New Course]

In December 2017, Customer Education University announced a second course called, How to Design a Customer Education Strategy, and I am very excited about it. One of the best things […]

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