Measuring the Impact of Customer Training with Dynamic Metrics
As companies look for better ways to understand, justify and leverage customer training, many struggle to find the information they need. They usually measure their […]
Beyond The Event: Seizing New Customer Education Experiences through Continuous Learning
According to a November 2018 study from the Events Industry Council, the conference industry generates $330B annually in the U.S. Roughly 330 million people attend […]
The Implications of a Down Economy on Customer Success and Customer Education - with Kristen Hayer
How has the suddenly remote workforce changed Customer Success now and in the future? No doubt, the terms remote working, telecommuting, or working from home […]
How to create the course production pipeline for your Customer Academy
Creating a dedicated learning academy for your customers has a double purpose. On the one hand you can teach users how to make the most […]
Customer Training is a Force Multiplier
Back in the olden days of early 2020, we visited a customer onsite (pre-Covid-19) to deliver a quarterly business review (QBR) and participate in a […]
Customer Education & Customer Experience at a Crossroads — with John Ragsdale
At the intersection of education technology and the B2B customer experience, John Ragsdale points us to the road to profitability (not ruin)
How to Scale Customer Education & Improve the Learning Environment
This recent round-table discussion, "How to Scale Customer Education – Taking Customer Training Beyond the “Classroom," featured John Leh, CEO and lead analyst at Talented […]
5 Reasons Why Online Training Is Essential in light of COVID-19
As the new coronavirus spreads across the globe, many companies have chosen to forgo in-person training in favor of eLearning in order to reduce in-person […]
Optimizing Customer Success through Engaging Customer Education
Reduced churn, customer retention, product adoption, and customer success. These are some of the most common goals for organizations and… The post Optimizing Customer Success […]
Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream
WELCOME TO EPISODE 34 OF THE TALENTED LEARNING SHOW To find out more about this podcast series or to see the full collection of episodes visit […]
Are You Overlooking Today’s Hottest Corporate Learning Trend?
Perhaps it’s just me. But I’m beginning to think that an astonishing number of L&D practitioners aren’t paying attention to today’s most promising organizational learning […]
How to Measure Customer Value (And Why It Matters)
EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature advice about […]
