INFOGRAPHIC: 2021 Customer Education Survey

As we emerge from the pandemic, the trends towards online learning is only accelerating. And customer education is becoming a strategic imperative for SaaS and […]

Podcast 42: Key Customer Education Trends – With Barry Kelly of Thought Industries

What customer education trends should be on your radar? Which training strategies lead to customer success? And which metrics matter most? Listen to The Talented […]

Thought Industries Announces Q2 Roundtables

Events feature C-Suite executives sharing their Customer Education insights and best practices BOSTON – May 13, 2021 – Thought Industries, the world’s #1 platform for […]

The customer education growth framework

The number one CEO priority in 2021 is growth. According to the PWC CEO Survey 88% of U.S. and 73% of global CEOs say organic […]

Thought Industries Reports Robust Q1 Growth for Customer Education

Continues to Lead the Customer Education Market with 50% Q1 Revenue Increase, New Enterprise Customers, 31 New Hires BOSTON – May 6, 2021 – Thought […]

How to Improve Online Training Content Consumption

If you ever feel that you’re creating a whole lot of online training content and struggling to understand the response you’re getting, you’re far from […]

Survey: Pandemic Spurs Significant Long-term Investment in Customer Education as Businesses Prioritize Customer Experience, Retention, and Growth

Thought Industries Announces 2021 “State of Customer Education” Report Based on More Than 200 Respondents BOSTON – April 13, 2021 – Videoconferencing and remote work […]

Customer Education Systems – Best of Best

Grids. No not the one that went down for the state of Texas, that’s a whole different type of grid. I’m referring to every analyst/consulting […]

Tips on How to Educate Customers in the Acquisition Stage

Customers are an organization's greatest asset. As a result, the question of how to educate customers effectively is key. For organizations looking to grow and […]

How Customer Education can Drive Demand for Your Product

SaaS businesses are warming up to the realization that their customer education teams wield more power than they might have thought. Organizational design has a […]

Customer Success: Where Does Training Fit In?

Do you want to grow your business? Then let me share a secret. If you are not familiar with the direct connection between customer success […]

The customer education maturity model (REDUX)

Our customer education maturity model has matured. We have adapted it to the changing times and to provide an improved model for building and operating […]

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