How Customer Education Can Help Your Customer Success Team

Customers will spend 17% more for a good experience and 76% of them expect companies to understand their needs. 

3 Ways to Get Customers to Engage With Your Academy

Starting a customer education program and launching an academy is a great step, but their long-term success and sustainability require something else: engagement. If you […]

How to Optimize Your Customer Success Strategy

You have a customer success strategy in place. Whoopie! Building a strong customer success program is perhaps the most important thing you can do throughout […]

How to Build a Customer Education Training Module

Training modules are the heart of your customer education program. Like your actual heart, these modules shape your program and keep it alive.

How Customer Education Helps You Grow Key Accounts

I have a secret — one that could significantly boost your bottom line.    

Are You Using Your LMS Just for Employees? Don't Forget About Customer Education

Chances are, your organization purchased its learning management system (LMS) for internal use. If so, your return on investment (ROI) might currently be best demonstrated […]

Why offer skills training to your clients (and which ones)

Clients buy your product to serve a purpose, usually related to being successful at doing something. This is not achieved just by knowing how to […]

Customer Onboarding Programme Analysis: Survey examples

Onboarding is a crucial stage of your company’s relationship with a customer. In fact, it is so important that it’s many times a factor in […]

Podcast 45: SMB Customer Education – With Steve Cornwell

How can small and mid-market companies leverage customer education to scale their business and gain a competitive edge? Listen to this episode of The Talented […]

Q&A with Thought Industries and ServiceRocket: Sharing Expertise for Customer Success

Thought Industries and ServiceRocket--a leader in tech-enabled services--recently announced a joint partnership that pairs customer learning software and services for organizations to improve customer success, […]

Your Guide to Customer Learning Business Models

If you’re starting a customer education training program, one of your foundational questions will be where it will sit in the business, and whether it […]

Fee + Free: Understanding Customer Learning Monetization Strategies

If you’re looking to understand more about how today's organizations are monetizing their customer education programs, and get some tips and tricks on becoming more […]

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