Customer Engagement Metrics: What Marketers Can Teach Learning Pros

EDITOR’S NOTE:  Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature engagement metrics […]

Improve Your Sales Efficiency with Online Courses

In a world in which it has become increasingly challenging for companies to remain relevant while still delivering value, customer engagement is now at the […]

Online Customer Training: Behind the Surge in Specialized Learning Systems

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value.  Once considered a nice-to-have option for […]

Why Co-Browsing Equals Better Customer Interaction, Sketch Plugins to Use

zipBoard Digest 5 Reasons Why Co-Browsing Equals Better Customer Interaction The most compelling channels for addressing customer queries have always been phone and voice, but […]

Learning The Language of Customer Education: A Pocket Guide

“You like potato and I like potahto You like tomato and I like tomahto Potato, potahto, tomato, tomahto Let’s call the whole thing off” I […]

How To Keep Your Wagon Full of the Best Learning Content

Okay, bear with me here.

Simplify Bug Tracking, Working with Remote Developers, Management Tools

zipBoard Digest Collaboration and Communication Simplify Bug Tracking Why the old system isn’t good enough : Bug tracking has increasingly expanded into the domains of the entire… Best […]

Customer Education: How Smart Technology Companies Lock-In Value

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, […]

Is your enterprise business cashing on in live chat?

There are no diminutives in enterprise businesses: with multiple levels, locations, divisions and departments comes a large customer base, followed up by huge challenges and […]

Educating the Customer: Boost Engagement, Retention, Customer Success

Organizations engaged in online learning spend a lot of time building their learning platforms and creating learning content with a certain goal in mind: boost […]

Educating the Customer: Boost Engagement, Retention, Customer Success

Organizations engaged in online learning spend a lot of time building their learning platforms and creating learning content with a certain goal in mind: boost […]

7 ways to build strong customer relationships

Every February, we all spend a little extra time thinking about our relationships. For many of you, this means hitting up the local flower shop […]

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