Using the LMS to Stay Connected to Customers (and Beyond)

The current environment has many of us feeling a bit disconnected. The global pandemic has moved a huge swath of the workforce into home offices. […]

Personalized Video Is A Game Changer For CCM Providers

Personalized Video Is A Game Changer For CCM Providers—Infographic Personalized video is a content format that brands can't afford to ignore. With personalized videos, CCM […]

How To Enhance Customers' Omnichannel Experience

How To Enhance Customers' Omnichannel Experience—Infographic Customers don't like it when companies can't remember who they are. 87% of market analysts say Customer Experience is […]

Top 20 LMS Software Based On Customer Experience

Top 20 LMS Software Based On Customer Experience—Infographic This top 20 LMS list has been planned following a holistic approach based on input from actual […]

Thought Industries Promotes Therese Kelleher to Senior Vice President of Customer Experience

Team to accelerate customers’ successful global adoption and value attainment from the Thought Industries Platform BOSTON – July 28, 2020 – Thought Industries, the world’s […]

Embedding Customer Training Data Across Customer-Facing Teams to Improve Customer Experience

By putting customer training information front and center, you empower your customer-facing teams to have more meaningful interactions with customers, and make it look effortless. […]

The Importance of Customer Service Training

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that The post The Importance of […]

5 Tips to Humanize your Customer Experience amidst COVID-19 Pandemic

As the novel Coronavirus has forced businesses into the digital-only way, it is vital to have communication that create more humane experiences. Your business relationship […]

What it Takes to Deliver Smart Customer Service and keep Clients Happy and Loyal

In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives The post What it Takes […]

How to Exceed Customer Expectations During the Coronavirus Pandemic

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have […]

Customer Education & Customer Experience at a Crossroads — with John Ragsdale

At the intersection of education technology and the B2B customer experience, John Ragsdale points us to the road to profitability (not ruin) 

10 AI Innovations That Are Transforming Customer Experience

10 AI Innovations That Are Transforming Customer Experience—Infographic From enhanced text analytics to cheery chatbots, CX is changing dramatically for both brands and users. 1. […]

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