Chalk up a Win-Win with Customer Training

The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to win. The gap between what […]

How Is Digital Transformation Shaping Customer Experience?

EDITOR’S NOTE:  Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature insights about […]

4 Reasons to Invest in Training Gig Workers

There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for contract workers is illegal in […]

4 strategies to help you help your customers keep up with frequent product updates

Some products (especially SaaS) can go through several product updates in short periods of time. This can make it difficult for you to help your […]

Expectations, Education and Exceptional Experiences

I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE earlier this month as part […]

All Roads Lead to Customer Experience

Before I jump into today's post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE attendees to join my session […]

The Contact Centre daily challenges you can fix with online video training

Managing a contact centre requires a huge amount of flexibility: organisations needs to be able to successfully manage the daily operations of the workforce across […]

Powering customer experiences that count

In the second part of this guest series, David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, builds on his last […]

The importance of partner training

Imagine you’re a major company in the B2B space. Your sales are mostly handled by your channel partners, and to support them, you maintain a […]

What’s Learning’s Role in Customer Satisfaction

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer […]

How emotions influence education

Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we realize they influence everything we […]

What a great customer onboarding course looks like

When it comes to customer onboarding, everyone agrees: “You never get a second chance to make a first impression.” The quality and success of your […]

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