Improving The Customer Onboarding Experience Through Product Training

Why Build a Customer Onboarding Program? An investment in customer onboarding ensures a great start in the lifecycle of your The post Improving The Customer […]

Connecting with Customers during Coronavirus

Before the pandemic, if you bought a new iPhone from Apple, you could learn all about its newest features in a free class at the […]

Team Q&A: 7 Questions with our Customer Success Agent, Molly

About Molly Runner, Doer, Empath, and a woman of many talents, our Customer Service Agent Molly guides Coassemble customers on a path to success. Whether […]

Using the LMS to Stay Connected to Customers (and Beyond)

The current environment has many of us feeling a bit disconnected. The global pandemic has moved a huge swath of the workforce into home offices. […]

Personalized Video Is A Game Changer For CCM Providers

Personalized Video Is A Game Changer For CCM Providers—Infographic Personalized video is a content format that brands can't afford to ignore. With personalized videos, CCM […]

How To Enhance Customers' Omnichannel Experience

How To Enhance Customers' Omnichannel Experience—Infographic Customers don't like it when companies can't remember who they are. 87% of market analysts say Customer Experience is […]

Top 20 LMS Software Based On Customer Experience

Top 20 LMS Software Based On Customer Experience—Infographic This top 20 LMS list has been planned following a holistic approach based on input from actual […]

Thought Industries Promotes Therese Kelleher to Senior Vice President of Customer Experience

Team to accelerate customers’ successful global adoption and value attainment from the Thought Industries Platform BOSTON – July 28, 2020 – Thought Industries, the world’s […]

Embedding Customer Training Data Across Customer-Facing Teams to Improve Customer Experience

By putting customer training information front and center, you empower your customer-facing teams to have more meaningful interactions with customers, and make it look effortless. […]

The Importance of Customer Service Training

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that The post The Importance of […]

5 Tips to Humanize your Customer Experience amidst COVID-19 Pandemic

As the novel Coronavirus has forced businesses into the digital-only way, it is vital to have communication that create more humane experiences. Your business relationship […]

What it Takes to Deliver Smart Customer Service and keep Clients Happy and Loyal

In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives The post What it Takes […]

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