Why Gamification is a Natural Fit for Sales Training

Salespeople are notoriously tough. They have to be: it’s their job to hunt down prospects who will buy from them.  They endure a lot of […]

Your Culture Needs More CX Training

Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted by The Conference Board, CEOs […]

Top 3 Reasons Your Salespeople Need Ongoing, Online Training

Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building autonomous vehicles. It’s October, the […]

What's L&D's Role in Supporting the Brand Promise?

One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma of lack of ‘engagement’. Another […]

What to Do When Partners Don’t Take Your Training

Your partners are the face of your brand. They sell your product, service it and market it. They’re the ones on the front lines, talking […]

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

EDITOR’S NOTE:  Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature engagement metrics […]

Does Your Sales Team Have Bad CX Habits?

Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that builds trust between our organization […]

6 Ways to Overcome Resistance to Gig Worker Training

Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. She ordered 5 limes. She received 5 bags […]

Chalk up a Win-Win with Customer Training

The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to win. The gap between what […]

How Is Digital Transformation Shaping Customer Experience?

EDITOR’S NOTE:  Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature insights about […]

4 Reasons to Invest in Training Gig Workers

There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for contract workers is illegal in […]

4 strategies to help you help your customers keep up with frequent product updates

Some products (especially SaaS) can go through several product updates in short periods of time. This can make it difficult for you to help your […]

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