Embedding Customer Training Data Across Customer-Facing Teams to Improve Customer Experience

By putting customer training information front and center, you empower your customer-facing teams to have more meaningful interactions with customers, and make it look effortless. […]

The Importance of Customer Service Training

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that The post The Importance of […]

5 Tips to Humanize your Customer Experience amidst COVID-19 Pandemic

As the novel Coronavirus has forced businesses into the digital-only way, it is vital to have communication that create more humane experiences. Your business relationship […]

What it Takes to Deliver Smart Customer Service and keep Clients Happy and Loyal

In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives The post What it Takes […]

How to Exceed Customer Expectations During the Coronavirus Pandemic

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have […]

Customer Education & Customer Experience at a Crossroads — with John Ragsdale

At the intersection of education technology and the B2B customer experience, John Ragsdale points us to the road to profitability (not ruin) 

10 AI Innovations That Are Transforming Customer Experience

10 AI Innovations That Are Transforming Customer Experience—Infographic From enhanced text analytics to cheery chatbots, CX is changing dramatically for both brands and users. 1. […]

For the Love of Learning: Love Your Customers

Click to enlarge image It’s a great time to be a consumer (in both B2C and B2B) because there are so many innovative, exciting new […]

Team Q&A: 7 Questions with our Head of UX, Matt

About Matt Matt is a font loving, family-orientated muso, and also Head of UX here at Coassemble.  As part of his role, Matt completes user […]

For the Love of Learning: Love Your LMS

Click to view larger image Ah, February. It’s the month of celebrating love and romance — red roses, boxes of chocolates, a tête-à-tête over a […]

The ROI of Training Your Employees

Nothing strikes fear into a training manager’s heart quite like the term “ROI.” Trying to prove to leadership that a training program is paying off […]

Onboarding Employees for Great Experiences

It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the organization. As a manager, would […]

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