Team Q&A: 7 Questions with our Customer Success Agent, Bridie

About Bridie Bridie is a jack-of-all-trades, a cat lover and a beachgoer! As a customer success agent, Bridie works closely with larger clients to ensure […]

How to Measure Customer Value (And Why It Matters)

EDITOR’S NOTE:  Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature advice about […]

Training in 2020: Five Priorities for the New Year

2020 is around the corner. Is your training program ready for the new year? If so, you’re not alone. Organizations have gotten more serious about […]

Customer experience isn't my job

Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because then it becomes way too […]

Selling is hard. Training shouldn't make it harder.

Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special kind of person to be […]

Why Non-Customer-Facing Teams Need Customer Experience Training

There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They say: “But I’m in accounting/learning […]

Life in the Fast Lane: Training for the Automotive Industry

The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other manufacturing technologies. Add to that […]

Next-gen Retail Training: Can Salespeople Really Change Lives?

You've heard it for the past few years; we've entered the Experience Economy. Brand loyalty is now built primarily on the experiences a company delivers […]

Content Marketing: What Every Learning Practitioner Needs to Know

Where Does Content Marketing End and Instructional Marketing Begin? On the surface, marketing and learning may seem like separate disciplines. But if you look closer, […]

Salespeople: It's Halloween but Don't Be Creepy

A little more than a year ago, SAP implored other tech companies, "Don't be creepy!" The request was in regard to data privacy and personalization […]

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

WELCOME TO EPISODE 28 OF THE TALENTED LEARNING SHOW To learn more about this podcast series or to see the full collection of episodes visit The […]

Your Company's Growth Demands CX Training

We joke about the way some people can just get things to go their way simply by being them. You know, that guy Joe, he […]

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