Customer Success: Where Does Training Fit In?

Do you want to grow your business? Then let me share a secret. If you are not familiar with the direct connection between customer success […]

How Customer Lifetime Value Affects Your Business And 5 Ways to Increase It

Some customers are more valuable than others. But just how more valuable? The longer a customer stays a customer, their value to you as a […]

XR for Learning – February 3, 2021

Augmented, virtual, and other mixed reality technologies are rapidly emerging and advancing, creating new and exciting opportunities for training and education. XR for Learning collects […]

Improving The Customer Onboarding Experience Through Product Training

Why Build a Customer Onboarding Program? An investment in customer onboarding ensures a great start in the lifecycle of your The post Improving The Customer […]

Connecting with Customers during Coronavirus

Before the pandemic, if you bought a new iPhone from Apple, you could learn all about its newest features in a free class at the […]

Team Q&A: 7 Questions with our Customer Success Agent, Molly

About Molly Runner, Doer, Empath, and a woman of many talents, our Customer Service Agent Molly guides Coassemble customers on a path to success. Whether […]

Using the LMS to Stay Connected to Customers (and Beyond)

The current environment has many of us feeling a bit disconnected. The global pandemic has moved a huge swath of the workforce into home offices. […]

Personalized Video Is A Game Changer For CCM Providers

Personalized Video Is A Game Changer For CCM Providers—Infographic Personalized video is a content format that brands can't afford to ignore. With personalized videos, CCM […]

How To Enhance Customers' Omnichannel Experience

How To Enhance Customers' Omnichannel Experience—Infographic Customers don't like it when companies can't remember who they are. 87% of market analysts say Customer Experience is […]

Top 20 LMS Software Based On Customer Experience

Top 20 LMS Software Based On Customer Experience—Infographic This top 20 LMS list has been planned following a holistic approach based on input from actual […]

Thought Industries Promotes Therese Kelleher to Senior Vice President of Customer Experience

Team to accelerate customers’ successful global adoption and value attainment from the Thought Industries Platform BOSTON – July 28, 2020 – Thought Industries, the world’s […]

Embedding Customer Training Data Across Customer-Facing Teams to Improve Customer Experience

By putting customer training information front and center, you empower your customer-facing teams to have more meaningful interactions with customers, and make it look effortless. […]

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