Team Q&A: 7 Questions with our Head of UX, Matt

About Matt Matt is a font loving, family-orientated muso, and also Head of UX here at Coassemble.  As part of his role, Matt completes user […]

For the Love of Learning: Love Your LMS

Click to view larger image Ah, February. It’s the month of celebrating love and romance — red roses, boxes of chocolates, a tête-à-tête over a […]

The ROI of Training Your Employees

Nothing strikes fear into a training manager’s heart quite like the term “ROI.” Trying to prove to leadership that a training program is paying off […]

Onboarding Employees for Great Experiences

It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the organization. As a manager, would […]

Team Q&A: 7 Questions with our Customer Success Agent, Bridie

About Bridie Bridie is a jack-of-all-trades, a cat lover and a beachgoer! As a customer success agent, Bridie works closely with larger clients to ensure […]

How to Measure Customer Value (And Why It Matters)

EDITOR’S NOTE:  Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature advice about […]

Training in 2020: Five Priorities for the New Year

2020 is around the corner. Is your training program ready for the new year? If so, you’re not alone. Organizations have gotten more serious about […]

Customer experience isn't my job

Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because then it becomes way too […]

Selling is hard. Training shouldn't make it harder.

Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special kind of person to be […]

Why Non-Customer-Facing Teams Need Customer Experience Training

There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They say: “But I’m in accounting/learning […]

Life in the Fast Lane: Training for the Automotive Industry

The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other manufacturing technologies. Add to that […]

Next-gen Retail Training: Can Salespeople Really Change Lives?

You've heard it for the past few years; we've entered the Experience Economy. Brand loyalty is now built primarily on the experiences a company delivers […]

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