In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives The post What it Takes […]
If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have […]
At the intersection of education technology and the B2B customer experience, John Ragsdale points us to the road to profitability (not ruin)
10 AI Innovations That Are Transforming Customer Experience—Infographic From enhanced text analytics to cheery chatbots, CX is changing dramatically for both brands and users. 1. […]
Click to enlarge image It’s a great time to be a consumer (in both B2C and B2B) because there are so many innovative, exciting new […]
About Matt Matt is a font loving, family-orientated muso, and also Head of UX here at Coassemble. As part of his role, Matt completes user […]
Click to view larger image Ah, February. It’s the month of celebrating love and romance — red roses, boxes of chocolates, a tête-à-tête over a […]
Nothing strikes fear into a training manager’s heart quite like the term “ROI.” Trying to prove to leadership that a training program is paying off […]
It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the organization. As a manager, would […]
About Bridie Bridie is a jack-of-all-trades, a cat lover and a beachgoer! As a customer success agent, Bridie works closely with larger clients to ensure […]
EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature advice about […]
2020 is around the corner. Is your training program ready for the new year? If so, you’re not alone. Organizations have gotten more serious about […]