Customer Success: Where Does Training Fit In?

Do you want to grow your business? Then let me share a secret. If you are not familiar with the direct connection between customer success […]

How Data Can Inform Your eLearning Content

The best learning organizations offer high quality and effective eLearning content. Good content brings in revenue, helps your learners succeed, and sets you apart from […]

Product Training is the Best Way to Expand the Customer Lifecycle

How often do you release new products? How frequently do you roll out new features for your existing product? Do these new features arrive with […]

Customer Learning: What is it?

Customer learning is a close cousin of customer education. The term is fairly self-explanatory, but here’s a nice definition of the latter from CELab: 

Data and Analytics as the Backbone of Your Customer Learning Strategy

Data, and its thoughtful analysis can be anchors, bellwethers and spur curiosity, feeding information to fuel the growth of your customer learning practice. Instead of […]

Bring Delight to Customer Learning to Increase Engagement and Retention

On a recent CELabs Podcast, hosted by Adam Avramescu, Daniel Quick, Senior Director of Product Experience at Thought Industries, shared his unique views on how […]

7 Types of LMS Solutions

There are still hundreds of LMS solutions in the world.  Although many try to leave the “LMS” moniker behind, buyers and the industry won’t let them.  […]

The Do's and Don'ts of Rapid eLearning

How to avoid the common pitfalls and convert more courses in less time. Companies that intend to survive the current downturn no longer have the […]

3 Levels of Extended Enterprise LMS eCommerce

One of the most important differences between an employee LMS and an extended enterprise LMS are the ecommerce capabilities. There is rarely a need to […]

Covid-19 Aid: Free Tools and Resources for Virtual Learning and Remote Work

Normally as the calendar shifts from March to April, we celebrate the arrival of warmer weather. This year, however, our nation and the rest of […]

Dani Johnson on the Learning Technology Landscape

The learning technology landscape has rapidly changed over the past few years, and it continues to evolve over time. Learning leaders face more choices than […]

What is Prescriptive Analytics and Why Should You Care?

EDITOR’S NOTE:  Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights. Today we feature advice from Daniel Newman, Principal Analyst […]

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