Thought Industries and ServiceRocket Partner to Grow Market for Customer Learning Software and Services

Companies Combine Strengths to Deliver Additional Value Together,Helping Businesses Drive Customer Success and Revenue Growth BOSTON and PALO ALTO, Calif. – June 29, 2021 – […]

Thought Industries Wins CODiE Award for Best Customer Learning Platform

New, standalone category underscores importance of customer-centric learning technology in driving business growth BOSTON — June 22, 2021 — Thought Industries, the world’s #1 platform […]

SearchUnify and Thought Industries Team Up to Expand Knowledge Base Access for Customer Learning

Enterprise Search Integration Will Enhance Self-Service Learningfor Customers, Partners, and Professionals MOUNTAIN VIEW, CA and BOSTON, MA — June 17, 2021 — SearchUnify, a leading […]

Unlocking the Potential of Customers and Partners in Enterprise Learning

Our CEO Barry Kelly recently sat down with David Wentworth, Principal Learning Analyst, Brandon Hall Group to discuss the benefits of extending training to the […]

Podcast 42: Key Customer Education Trends – With Barry Kelly of Thought Industries

What customer education trends should be on your radar? Which training strategies lead to customer success? And which metrics matter most? Listen to The Talented […]

Customer Success: Where Does Training Fit In?

Do you want to grow your business? Then let me share a secret. If you are not familiar with the direct connection between customer success […]

How Data Can Inform Your eLearning Content

The best learning organizations offer high quality and effective eLearning content. Good content brings in revenue, helps your learners succeed, and sets you apart from […]

Product Training is the Best Way to Expand the Customer Lifecycle

How often do you release new products? How frequently do you roll out new features for your existing product? Do these new features arrive with […]

Customer Learning: What is it?

Customer learning is a close cousin of customer education. The term is fairly self-explanatory, but here’s a nice definition of the latter from CELab: 

Data and Analytics as the Backbone of Your Customer Learning Strategy

Data, and its thoughtful analysis can be anchors, bellwethers and spur curiosity, feeding information to fuel the growth of your customer learning practice. Instead of […]

Bring Delight to Customer Learning to Increase Engagement and Retention

On a recent CELabs Podcast, hosted by Adam Avramescu, Daniel Quick, Senior Director of Product Experience at Thought Industries, shared his unique views on how […]

7 Types of LMS Solutions

There are still hundreds of LMS solutions in the world.  Although many try to leave the “LMS” moniker behind, buyers and the industry won’t let them.  […]

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