Customer Onboarding Programme Analysis: Survey examples
Onboarding is a crucial stage of your company’s relationship with a customer. In fact, it is so important that it’s many times a factor in […]
Podcast 42: Key Customer Education Trends – With Barry Kelly of Thought Industries
What customer education trends should be on your radar? Which training strategies lead to customer success? And which metrics matter most? Listen to The Talented […]
Customer Success: Where Does Training Fit In?
Do you want to grow your business? Then let me share a secret. If you are not familiar with the direct connection between customer success […]
Is your product difficult to explain?
Some products are simpler to explain than others. Whether it’s due to its complexity, its underlying technology, the related concepts, or a higher level of […]
How to Bridge the Consumption Gap with Customer Education
What is a consumption gap? A consumption gap is a very serious issue for a company, and for its customers. Daniel Quick, Senior Director of […]
2 Ways to Make your Customer Onboarding Scalable
Onboarding is a crucial time in your relationship with your clients as it creates the ground in which you plant the seeds for a long […]
The KPIs you should care about when measuring training success
You already know that training your staff, your customers and your partners will positively impact your business results. In this article, we will list some […]
Thought Industries Announces Integration with Gainsight Sightline, The First Complete Customer Success Ecosystem
BOSTON – May 14, 2020 — Thought Industries, the world’s leading B2B customer training platform provider, today announced its integration with Gainsight Sightline, the world’s […]
Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream
WELCOME TO EPISODE 34 OF THE TALENTED LEARNING SHOW To find out more about this podcast series or to see the full collection of episodes visit […]
3 Ways to Improve Customer Training and Reduce Churn
SaaS businesses understand the value of customer training and customer retention. That’s why so many have invested in customer success teams to improve the onboarding […]
Measuring Customer Training to Increase Engagement and Reduce Churn
Barry Kelly, co-founder and CEO of Thought Industries, and Pat Durante, President of CEdMA and Senior Director of Technical Enablement at Talend, sat down for […]
5 Steps to Becoming a Master of Customer Onboarding
Reduce customer churn with strategic customer onboarding When you sell a product, you don't simply open the gates and tell customers to come and get […]
