Is your product difficult to explain?

Some products are simpler to explain than others. Whether it’s due to its complexity, its underlying technology, the related concepts, or a higher level of […]

How to Bridge the Consumption Gap with Customer Education

What is a consumption gap? A consumption gap is a very serious issue for a company, and for its customers. Daniel Quick, Senior Director of […]

2 Ways to Make your Customer Onboarding Scalable

Onboarding is a crucial time in your relationship with your clients as it creates the ground in which you plant the seeds for a long […]

The KPIs you should care about when measuring training success

You already know that training your staff, your customers and your partners will positively impact your business results. In this article, we will list some […]

Thought Industries Announces Integration with Gainsight Sightline, The First Complete Customer Success Ecosystem

BOSTON – May 14, 2020 — Thought Industries, the world’s leading B2B customer training platform provider, today announced its integration with Gainsight Sightline, the world’s […]

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

WELCOME TO EPISODE 34 OF THE TALENTED LEARNING SHOW To find out more about this podcast series or to see the full collection of episodes visit […]

3 Ways to Improve Customer Training and Reduce Churn

SaaS businesses understand the value of customer training and customer retention. That’s why so many have invested in customer success teams to improve the onboarding […]

Measuring Customer Training to Increase Engagement and Reduce Churn

Barry Kelly, co-founder and CEO of Thought Industries, and Pat Durante, President of CEdMA and Senior Director of Technical Enablement at Talend, sat down for […]

5 Steps to Becoming a Master of Customer Onboarding

Reduce customer churn with strategic customer onboarding When you sell a product, you don't simply open the gates and tell customers to come and get […]

The courses you need for great customer onboarding

Customer Onboarding is a crucial time for your customers’ success as it can set the tone in terms of product adoption, usage, satisfaction and relationship […]

How to increase your audience’s engagement with your courses

Congratulations! You have your new academy with great courses for your audience. Now, it’s time to get your audience’s attention and engagement to make it […]

How to create the perfect user guide for SaaS

Are you a digital trailblazer that works with a software as a service (SaaS) product? Have you been navigating the realms of app integration, organic […]

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