Customer Onboarding is a crucial time for your customers’ success as it can set the tone in terms of product adoption, usage, satisfaction and relationship […]
Congratulations! You have your new academy with great courses for your audience. Now, it’s time to get your audience’s attention and engagement to make it […]
Are you a digital trailblazer that works with a software as a service (SaaS) product? Have you been navigating the realms of app integration, organic […]
EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature excellent customer […]
Reduce customer churn with strategic customer onboarding When you sell a product, you don't simply open the gates and tell customers to come and get […]
In a previous blog, I referenced an essential element for creating scalable customer education: Quickly produced content. How do you do that? Here are five […]
An excerpt from Adam’s book Customer Education: Why Smart Companies Profit By Making Customers Smarter I have a pet theory that SaaS businesses often don’t […]
If you're on the hunt for the best LMS for managing customer education, then wading through the details of hundreds of learning management systems that […]
In my years of advising organizations on customer education and customer success, I've developed an indispensable list of ingredients necessary for creating a customer training […]
Don't make the all-too-common mistakes that delay customer onboarding and increase customer churn. Too often I see companies make the same customer onboarding mistakes. As […]
Product adoption and client engagement are key factors to the success of any business. That said, not all companies are already leveraging customer education’s benefits […]