Why offer skills training to your clients (and which ones)

Clients buy your product to serve a purpose, usually related to being successful at doing something. This is not achieved just by knowing how to […]

Customer Onboarding Programme Analysis: Survey examples

Onboarding is a crucial stage of your company’s relationship with a customer. In fact, it is so important that it’s many times a factor in […]

How to Increase Customer Retention | Thought Industries

There is a direct line between customer training, product adoption and customer retention. This is the lifeblood of the subscription business model, and especially for […]

Leveraging Customer Education to Drive Retention

Recently, Daniel Quick, Senior Director of Product Experience at Thought Industries, led a panel discussion on how to leverage customer education to create sticky customers […]

2 Ways to Make your Customer Onboarding Scalable

Onboarding is a crucial time in your relationship with your clients as it creates the ground in which you plant the seeds for a long […]

How to align customer training with customer success goals

When you create your customer training strategy, it is important to make sure your customer success goals are aligned with your training programme. This article […]

How to create the course production pipeline for your Customer Academy

Creating a dedicated learning academy for your customers has a double purpose. On the one hand you can teach users how to make the most […]

How to Increase Customer Retention: 10 Proven Online Training Strategies

There is a direct line between customer training, product adoption and customer retention. This is the lifeblood of the subscription business model, and especially for […]

10 Customer Retention Strategies Through Improved Learner Engagement

Knowing there's a correlation between how much training your customer consumes and how likely they are to keep being your customer, we have to answer […]

Optimizing Customer Success through Engaging Customer Education

Reduced churn, customer retention, product adoption, and customer success. These are some of the most common goals for organizations and… The post Optimizing Customer Success […]

How can low-touch feel like high-touch?

Different companies have different customer success approaches, and the decision between a low-touch or high-touch support model is usually dictated by strategic drivers as much […]

How an online self-service Customer Academy improves Customer Success metrics

Brands have been using the power of customer self-service to reduce costs and speed up processes for quite some time now: we just need to […]

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