How to Exceed Customer Expectations During the Coronavirus Pandemic

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have […]

How to Get Your Customer Service Team to Embrace Training

Tired of listening to your customer service team gripe about “more training?” It's a common problem for customer service leaders, but one that is very […]

4 Reasons to Invest in Training Gig Workers

There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for contract workers is illegal in […]

How Training Keeps Your Customers Coming Back For More

Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. […]

7 Top Skill-Building Activities That Are Ideal For Customer Service Online Training

Communication, problem-solving, and time management are just a few of the talents that your employees need to overcome work-related challenges. In this article, we’ll highlight […]

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