10 Course Management Tools
Managing your online course materials is a lot easier now than it ever has been, thanks to the continuous advancement of course management tools. They […]
Why And How To Use Microlearning To Train Customer-Facing Staff
When it comes to training your customer-facing staff, think “small.” Microlearning offers bite-sized, just-in-time solutions that have big benefits for your training strategy. Learn why […]
Why And How To Use Microlearning To Train Customer-Facing Staff
When it comes to training your customer-facing staff, think “small.” Microlearning offers bite-sized, just-in-time solutions that have big benefits for your training strategy. Learn why […]
Refresher Training
Refresher training, while often overlooked, is critical to organizations. It’s human nature to forget skills and knowledge that aren’t used daily, and this is true […]
10 Customer Service Training Ideas
Customer experience can greatly impact a company in so many ways, both positive and negative. To give you more context on how valuable customer experience […]
8 Ways Online Training Assists Customer Service Staff Manage Stress In The Workplace
Your customer service employees already have a lot to contend with. From angry customers to changing company policies that make their work life more difficult. […]
8 Ways Online Training Assists Customer Service Staff Manage Stress In The Workplace
Your customer service employees already have a lot to contend with. From angry customers to changing company policies that make their work life more difficult. […]
Customer Service Training for Non-Service Employees: A Guide for Employers
Every employee in your organization is a representative of your brand. Their interactions while on the job, as well as in their personal lives, impact […]
Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A […]
Top 10 customer service training ideas
Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in […]
Automated Training – Free Up Your Team to Focus on More Meaningful Tasks
The word “automation” evokes a broad spectrum of emotions, depending on who you’re talking to. At first glance, it might… Read More
Top 10 call centre training courses
Why use call center training courses? Training call center staff is no easy task. Luckily, there are many online training courses to help guide new […]
