The voice of the customer (VOC) captures, analyzes, and reports on the customer sentiments toward your brand. While it has become necessary to get customers’ […]
Good speech analytics software is not just a transcription tool. It offers many benefits, like customer satisfaction, operational efficiency, cost reduction, and more. This post […]
Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This […]
In the TV show, Schitt’s Creek, there’s an ongoing inclusion of the song “The Best” by Tina Turner. It pops up in the form of […]
This year’s Black Friday didn’t see a crush of eager shoppers at every big box store in the nation. Very few people waited all night […]
LMS integrations seamlessly blend your software suite to break down accessibility obstacles and improve ROI. In this article, I explore the many benefits that they […]
How to Figure out Your Customer Service Training Needs The Importance of Customer Service In today's competitive and every changing business market, customer service […]
Looking for ways to improve your employees' customer service skills? Providing your employees with microlearning content is a great way you can give them the […]
Sales & Customer Service Training: Top Topics It cannot be understated how essential sales and service training is to your staff. A well-trained sales […]
Nothing’s perfect. There’s always room for improvement. But shortcomings can quickly turn into deal-breakers if you don’t catch them early on. Here are 7 simple […]
Understand how knowledge management can be a kingmaker in CX. This post was first published on eLearning Industry.
Sales enablement training is designed to equip employees with the knowledge they need to give customers the experience they expect. But common implementation mistakes can […]