10 Course Management Tools

Managing your online course materials is a lot easier now than it ever has been, thanks to the continuous advancement of course management tools. They […]

Why And How To Use Microlearning To Train Customer-Facing Staff

When it comes to training your customer-facing staff, think “small.” Microlearning offers bite-sized, just-in-time solutions that have big benefits for your training strategy. Learn why […]

Why And How To Use Microlearning To Train Customer-Facing Staff

When it comes to training your customer-facing staff, think “small.” Microlearning offers bite-sized, just-in-time solutions that have big benefits for your training strategy. Learn why […]

Refresher Training

Refresher training, while often overlooked, is critical to organizations. It’s human nature to forget skills and knowledge that aren’t used daily, and this is true […]

10 Customer Service Training Ideas

Customer experience can greatly impact a company in so many ways, both positive and negative. To give you more context on how valuable customer experience […]

8 Ways Online Training Assists Customer Service Staff Manage Stress In The Workplace

Your customer service employees already have a lot to contend with. From angry customers to changing company policies that make their work life more difficult. […]

8 Ways Online Training Assists Customer Service Staff Manage Stress In The Workplace

Your customer service employees already have a lot to contend with. From angry customers to changing company policies that make their work life more difficult. […]

Customer Service Training for Non-Service Employees: A Guide for Employers

Every employee in your organization is a representative of your brand. Their interactions while on the job, as well as in their personal lives, impact […]

Important Tips for Customer Service Representative Training

The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A […]

Top 10 customer service training ideas

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in […]

Automated Training – Free Up Your Team to Focus on More Meaningful Tasks

The word “automation” evokes a broad spectrum of emotions, depending on who you’re talking to. At first glance, it might… Read More

Top 10 call centre training courses

Why use call center training courses? Training call center staff is no easy task. Luckily, there are many online training courses to help guide new […]

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