5 Customer Service Scenarios for an Elearning Course

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who […]

Frontline workers in the driver’s seat

High-performing companies know that every employee counts. They can either help or hurt your reputation. Customer-facing people in particular, whether engaging face to face, on […]

10 Customer Service Training Software

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your […]

Food service employees need customer service training more than ever

More people have been dining out recently because the Pandemic is easing. They are returning to luncheon spots and food concessions near their offices and […]

Call for Submissions: Lenny Awards Customer Showcase 2022

We know how hard you work every single day to ensure that your organization has the best training programs possible. Your hard work does not […]

Learning Is Lacking And Business Is Hurting

During turbulent times, leaders expect their enabling functions to step up and meet the occasion. When primary operational activities are down, these functions, specifically HR […]

12 Benefits of an LMS For Recruiters, HR, Sales and Commercial Directors—Expert Opinion

A learning management system (LMS) is an online platform that enables you to streamline your corporate training, identify your team’s… Read More

How To Build A Digital Salesforce

Demand for digital interaction has skyrocketed in recent years, which makes it even more necessary to have a strong digital salesforce. You need well-trained employees […]

Gamification In Retail Training: Real-World Examples Of How Retail Training Uses Gamification

As the retail landscape gets more competitive, industry players find it more challenging to fill vacant positions or to up-staff segments of their workforce with […]

10 Retail Skill Examples

People that work in retail need a variety of skills to serve customers. Customer-facing skills aren’t enough these days as successful retail workers also have […]

10 Tools to Improve Retail Customer Service

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and […]

10 Front Office Training Topics

First impressions last – which is why we’ve put together a list of the most important front office training topics to ensure that your customer-facing […]

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