What AI Can Teach Us About Voice Of The Customer (VoC)

The voice of the customer (VOC) captures, analyzes, and reports on the customer sentiments toward your brand. While it has become necessary to get customers’ […]

Benefits Of Speech Analytics For Customer Support Call Centers

Good speech analytics software is not just a transcription tool. It offers many benefits, like customer satisfaction, operational efficiency, cost reduction, and more. This post […]

Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This […]

Simply the Best: Lenny Award Winners 2020

In the TV show, Schitt’s Creek, there’s an ongoing inclusion of the song “The Best” by Tina Turner. It pops up in the form of […]

5 Ways to Support Your Retail Reps Through The Holidays

This year’s Black Friday didn’t see a crush of eager shoppers at every big box store in the nation. Very few people waited all night […]

How To Maximize LMS Functionality: LMS Integrations Basics And Benefits For Your Organization

LMS integrations seamlessly blend your software suite to break down accessibility obstacles and improve ROI. In this article, I explore the many benefits that they […]

How to Figure out your Customer Service Training Needs

How to Figure out Your Customer Service Training Needs   The Importance of Customer Service In today's competitive and every changing business market, customer service […]

Leveraging Micro Content For Customer Satisfaction: 3 Microlearning Examples

Looking for ways to improve your employees' customer service skills? Providing your employees with microlearning content is a great way you can give them the […]

Sales & Customer Service Training: Top Topics

Sales & Customer Service Training: Top Topics   It cannot be understated how essential sales and service training is to your staff. A well-trained sales […]

7 Quick Tips To Identify Gaps In Your Current Sales Enablement Strategy

Nothing’s perfect. There’s always room for improvement. But shortcomings can quickly turn into deal-breakers if you don’t catch them early on. Here are 7 simple […]

Meet The CX Kingmaker: Knowledge Management

Understand how knowledge management can be a kingmaker in CX. This post was first published on eLearning Industry.

7 Sales Enablement Training Mistakes That Hurt Your Bottom Line

Sales enablement training is designed to equip employees with the knowledge they need to give customers the experience they expect. But common implementation mistakes can […]

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