Customer Service Training for Non-Service Employees: A Guide for Employers

Every employee in your organization is a representative of your brand. Their interactions while on the job, as well as in their personal lives, impact […]

Important Tips for Customer Service Representative Training

The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A […]

Top 10 customer service training ideas

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in […]

Automated Training – Free Up Your Team to Focus on More Meaningful Tasks

The word “automation” evokes a broad spectrum of emotions, depending on who you’re talking to. At first glance, it might… Read More

Top 10 call centre training courses

Why use call center training courses? Training call center staff is no easy task. Luckily, there are many online training courses to help guide new […]

10 Tested Tips to Help You Ace Customer Service Training

As we move forward in 2021, more companies plan to focus on improving customer experiences. This is not surprising if you consider the fact that […]

Improve Your Team’s Essential Skills with Customer Service Training

How do you keep your company’s audience loyal and engaged over time? This is an extremely important question to answer because no matter your industry, […]

A Video Based Approach to Customer Service Training

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful […]

Essentials of Customer Service Training Program

The role of excellent customer service cannot be overlooked by businesses. In such a heavily competitive market, delivering a lasting customer experience form the backbone […]

What AI Can Teach Us About Voice Of The Customer (VoC)

The voice of the customer (VOC) captures, analyzes, and reports on the customer sentiments toward your brand. While it has become necessary to get customers’ […]

Benefits Of Speech Analytics For Customer Support Call Centers

Good speech analytics software is not just a transcription tool. It offers many benefits, like customer satisfaction, operational efficiency, cost reduction, and more. This post […]

Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This […]

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