The eCommerce world is currently going through a massive AI revolution. Here are the 5 ways that AI is changing the eCommerce market. This post […]
What defines your business? Is it your product, your marketing, your mission statement? When customers think about your company, there’s one element that will likely […]
Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant […]
Understanding Performance Support and its Link with Improving Productivity “Performance Support Training” is highly misunderstood. It is often perceived as The post Improving Productivity with […]
You already utilize SME knowledge to design your online training curriculum and content. Are there other ways you can tap into their expertise in customer […]
Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. According to […]
Consumers look for companies that deliver the best CX. Their staff is knowledgeable and knows how to handle complaints with decorum. Which ILT activities will […]
Customer service is an age-old necessity for any business and will continue to be for the foreseeable future. A remarkable customer experience is critical to […]
Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training […]
How Questioning Techniques Enhance Customer Service While being a customer representative is all about answering questions, the best performers in this field are also adept […]
In this article, we will give you 6 essential tips to build and work on a solid and lasting customer relationship through eLearning. This post […]
The Company With over 20,000 employees worldwide, our client provides expert solutions in compliance, collaboration, internal and external audit management, corporate performance and firm management. […]