Software suppliers are sometimes seen as too machine-like and as not having enough of a human touch. This is why we are so heavily committed to providing […]
Ask any learning and development professional and you’ll get the same answer – L&D can be incredibly challenging to get right. That’s because there are […]
Some customers are more valuable than others. But just how more valuable? The longer a customer stays a customer, their value to you as a […]
jQuery('#header-subheading').html(""); Posted by Paula Baciu, Content Executive Customer service is no longer just about ‘service’ anymore, but about care and mutual support. Shopping interactions are […]
How do you keep your company’s audience loyal and engaged over time? This is an extremely important question to answer because no matter your industry, […]
Of all the industries struck by the pandemic, customer service was hit especially hard. The customer service industry has drastically changed, with many customers finding […]
Customer service is more critical than ever before. And, with the increasing competition in all industries and verticals, it will only grow as we move […]
Learning and development (L&D) too often takes a backseat to performance management. The truth is that they’re two sides of the same coin. You cannot […]
In service industries, the customer is always right, but that simple phrase isn’t an all-encompassing directive for great customer service. A key part of providing […]
They Take You There! Windward Islands Airways International N.V., or better known as Winair, is a government-owned regional airline that was founded in 1961. For […]
About Molly Runner, Doer, Empath, and a woman of many talents, our Customer Service Agent Molly guides Coassemble customers on a path to success. Whether […]
2020 has been a year of crisis that has brought great stress and uncertainty not just to individuals, but also to companies. McKinsey & Company […]