Top 5 Online Courses for Customer Service
There’s no doubt about it, customer service is still one of the most important factors when it comes to deciding to do business with a […]
Is your enterprise business cashing on in live chat?
There are no diminutives in enterprise businesses: with multiple levels, locations, divisions and departments comes a large customer base, followed up by huge challenges and […]
Prioritize Service Industry Training Before It’s Too Late
Two years ago, fans of the fast-food chain Chipotle found themselves locked out. That’s because several Chipotle locations were forced to shut down after a […]
Review: Articulate Storyline 3 or Storyline 360?
As an elearning and etraining developer, I like to keep up with the latest version of business, graphic, and elearning softwares. I decided, it was […]
The Customer Comes Second
Delight the customer, astound the customer, serve the customer, the customer comes first -- we've all heard it. We've probably even said it, after receiving […]
Boost Registration by Unveiling the Customer Journey
Reveal Ah-ha’s you can use! Most senior executives are out of the loop on the experience they’re offering to members. The summer of 2004 HBR published a brilliant […]
Optimizing after sales service
Manufacturers from John Deere to Rolls Royce now make ever larger chunks of revenue from servicing the machinery they sell rather than the machinery itself. […]
Customer service and sales are converging
When functions such as customer service and sales are out of sync, it’s hard to impress consumers or create lasting client relationships. Employees across departments […]
Why the customer’s always right – finding the value
There’s an old saying in the customer service industry. ‘Give someone a good experience, and they’ll tell twenty people, give them a bad experience, and […]
B2B sales strategies rely on new best practices
Making the big sale is an eternal B2B goal, but methods have changed in recent years. Making the big sale is a skill that can […]
Training Manager Frustrations: The Customer Service Solution
Training Manager Frustrations: The Customer Service Solution A post written by Debbie Weltmer Everyone wants to receive good customer service and every company would like […]
Making your Implementation Execution as Successful as Hamilton: An American Musical
Making your Implementation Execution as Successful as Hamilton: An American Musical Blog #2 Customer Service Excellence during Implementation In my last article I shared how […]
