CEO Series: Customer Success – The Most Powerful Factor in Building a Sustainable Software Business

Albert Einstein is credited with saying that ‘the most powerful force in the universe is compound interest. The most powerful force in software businesses is […]

Get the Right Training for Your Next Job in Retail

When you’re looking for your next job, you always want to show yourself in a good light. Many people believe they’ve got the experience on […]

How to Create a Successful Customer Experience Strategy

If you make it your mission to help customers deliver success for their customers – then you will achieve success for yourself. That was the […]

Guest Post: How to Harness Social Media Channels to Deliver Exceptional Customer Service

Customer service is one of the single biggest competitive differentiators in the modern business world, especially for sales organisations. However, the nature of customer service […]

The Need for Employees Refresher Training

Most of us think that workplace refresher training is valueless. The impression is that training is done to ensure that the customer is feel-good of […]

5 Reasons Why Co-Browsing Equals Better Customer Interaction

The most compelling channels for addressing customer queries have always been phone and voice, but a recent study by Aspect Research shatters this notion. “Phone/Voice is […]

[Highlights] Everest Conference 2018: The Training Industry Event

Last week, we were absolutely thrilled to welcome a range of top training professionals to Lancaster for Everest Conference 2018. With a tagline of 'Where […]

The Complete Guide to Customer Service Training in the Manufacturing Sector

It is an undisputed fact that customer service is a critical differentiator in the IT or financial services industry. But what about B2B firms such […]

Why You Need to Make Time for Sales Training

Did you know that only 13 percent of customers feel that salespeople understand their needs? We can all agree that this is a shockingly low […]

How to Come Back from a Bad Customer Experience: 5 Tips from a Professional Mediator

 Have you ever had a bad customer experience? Whether you were put on hold forever, dealt with an incompetent representative, or continued to experience poor […]

Weekly Video Highlight: How to Quickly Calm an Angry Person

This video from The BizLibrary Collection teaches employees tactics to deal with difficult interactions that stem from anger. Learners will learn new strategies to effectively […]

Weekly Video Highlight: Staying Safe Online

This video from The BizLibrary Collection teaches employees an important cost-saving lesson in securing sensitive information online. Your team will learn the fundamentals of secure […]

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