3 New Ways to Generate More Survey Responses

It has never been of more importance to collect and use feedback to improve your training. With increased competition, the need to train delegates more […]

10 Inspiring Videos about Customer Service

Customers make the world go round. If you haven't figured it out by now then you're behind the eight ball. Businesses are being challenged to […]

The positive impact of customer service training

What role does customer service training play in ensuring a company’s ongoing success? How does good service improve a company’s overall operations? Customer service is a […]

accessplanit Launches New Team Space After Record Growth

It’s finally ready. After several months of hush-hush secrecy and far too many late nights staring at blueprints and design plans, we’re incredibly pleased to announce […]

Engage and Retain Customers With Customer Training On-Demand

It’s no secret – every company wants to improve profitability, but keeping customers satisfied is a major part of the equation. And with the array of competitive […]

15 Surprising Customer Experience Statistics and How Training Can Help

The secret is out: 2018 has been declared the “Year of the Customer” -- and there is a list of surprising statistics about the customer […]

How Creating a Learning Culture Drives Customer Loyalty and Profit

"The single biggest driver of business impact is the strength of an organization's learning culture,” said Josh Bersin of Bersin by Deloitte.

Customer Service: What to Look For In Your Software Supplier

Customer service is a key success factor when evaluating and selecting a supplier. It is becoming more and more important as organisations try to differentiate […]

What Generation Z Means for the Training Industry

We've heard plenty about millennials over the past few years and how their attitudes and desires have changed the way we train. But are you […]

What is a Training Management System?

A training management system (TMS) is all-in-one software that automates administrative duties and helps organise and schedule courses, resources and trainers. Functions typically include collating […]

Customer Communications: Customer Experience Strategy – Creating a “Wow”

The renowned management guru, Peter Drucker, once wrote that since “the purpose of business is to create a customer; the business enterprise has two basic […]

Be-Attitudes of Customer Service

Leaving a positive lasting impression with customers can not only turn into revenue, but can also build lasting relationships in addition to increasing your chances […]