Customer Communications: Customer Experience Strategy – Creating a “Wow”

The renowned management guru, Peter Drucker, once wrote that since “the purpose of business is to create a customer; the business enterprise has two basic […]

Be-Attitudes of Customer Service

Leaving a positive lasting impression with customers can not only turn into revenue, but can also build lasting relationships in addition to increasing your chances […]

How Emotional Intelligence Training Improves Business Performance

 Emotional Intelligence, also known as emotional quotient (EQ) has been a recurring theme in Corporate America and in varied professional environments for years. It’s been […]

How to Build a Customer Success Team

At BizLibrary, we’ve worked hard to build a proactive, highly supportive client success model, and we want to share what we’ve learned in key areas […]

8 Attitudes that Will Ruin Your Customer Experience

 Creating a positive customer experience (CX) is more challenging than you think. Sometimes businesses have a good streak with customers. Then, out of nowhere everything […]

Growth Engineering & Game Win Award For Outstanding Customer Experience

‘Tis the season to be jolly! Don’t worry, it’s not Christmas just yet! It’s even better – it’s award season, and we’re celebrating yet another […]

5 Tips for a Winning Customer Service Experience

Many businesses want to be customer focused, but get stuck when it comes to implementing a memorable customer service experience. A strong customer experience starts […]

Top 5 Online Courses for Customer Service

There’s no doubt about it, customer service is still one of the most important factors when it comes to deciding to do business with a […]

Is your enterprise business cashing on in live chat?

There are no diminutives in enterprise businesses: with multiple levels, locations, divisions and departments comes a large customer base, followed up by huge challenges and […]

Prioritize Service Industry Training Before It’s Too Late

Two years ago, fans of the fast-food chain Chipotle found themselves locked out. That’s because several Chipotle locations were forced to shut down after a […]

Review: Articulate Storyline 3 or Storyline 360?

As an elearning and etraining developer, I like to keep up with the latest version of business, graphic, and elearning softwares. I decided, it was […]

The Customer Comes Second

Delight the customer, astound the customer, serve the customer, the customer comes first -- we've all heard it. We've probably even said it, after receiving […]