The Signs of Ineffective Training: Understanding the True Cost of Failed L&D Efforts

Employee training should deliver critical benefits. Your L&D initiatives should help you build a stronger, more resilient organization, avoid legal/compliance issues, and engage your employees. […]

The Kirkpatrick Model: An Overview of How This Training Model Works

Building a more effective training system is critical. If you’ve identified breakdowns and bottlenecks preventing your learners from fully absorbing the information being presented, finding […]

The Role of OJT in Closing the Skills Gap

The skills gap – no matter what your industry might be, chances are good you’ve heard about the lack of access to qualified, skilled professionals. […]

Addressing Your Organization’s Skills Gap: A Guide for Businesses

The term “skills gap” has become something of a catchphrase today. However, that does not rob it of its meaning or value. Many industries are […]

Customer Service Training for Non-Service Employees: A Guide for Employers

Every employee in your organization is a representative of your brand. Their interactions while on the job, as well as in their personal lives, impact […]

How to Instill Brand Values in Your Customer Service Representatives

Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. […]

Important Tips for Customer Service Representative Training

The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A […]

10 Important customer service skills

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after […]

Top 10 customer service training ideas

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in […]

Top 5 Call Center SAAS Products

Whether you’re part of a small business or a big enterprise, you deal with numerous customer calls, emails, and website queries every day. Effectively managing […]

accessplanit Upgraded To 5 Compliance Plus In Customer Service Excellence

Software suppliers are sometimes seen as too machine-like and as not having enough of a human touch. This is why we are so heavily committed to providing […]

The Top L&D Mistakes to Avoid in 2021

Ask any learning and development professional and you’ll get the same answer – L&D can be incredibly challenging to get right. That’s because there are […]

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