Easy Tips for Providing Excellent SMS Customer Service

The market today is hyper-competitive and if you want your company to excel, you need to keep coming up with new and innovative solutions to […]

Is Customer Support Incentivized to be Bad?

Have you ever experienced poor customer service or support? Something isn’t right with the product or service you bought. You sigh, steel yourself, and dial […]

Chatbots Deliver Speed, But Consumers Still Want Humans. Are We Moving Too Quickly To Automation?

Chatbots Deliver Speed, But Consumers Still Want Humans. Are We Moving Too Quickly To Automation—Infographic Bots are everywhere. But as Sci-fi predictions become reality, are […]

Customer Service Skills Have Never Been More Important

Customer care has never been more integral to a maintaining company’s image, and the best practices of service can be imparted through training. Do companies […]

3 eLearning Tips that Will Grow Your Business

“You're either growing or you're dying.”1 It’s a bold statement from a Forbes contributor, but one that’s generally accepted in the business world. But while […]

accessplanit Wins ‘Premium Usability’ Award

We're adding yet another two prestigious awards to our trophy store this month... accessplanit has been awarded the ‘Rising Star’ and ‘Premium Usability’ awards from FinanceOnline, […]

Why You Should Get Your Courses CPD Accredited

What Is CPD Accreditation? Accredited CPD, or Continued Professional Development training, is often an expected accreditation in most sectors where training is required, and is […]

The Contact Centre daily challenges you can fix with online video training

Managing a contact centre requires a huge amount of flexibility: organisations needs to be able to successfully manage the daily operations of the workforce across […]

7 steps to set up Customer Training (download guide)

In this guide, you will find the 7 steps you need to take to set up an effective and efficient Customer Training in your company. 

Providing Great Customer Service Is Critical to the Success of Your Business

To improve your customer service, you need to develop the specific skills and competencies required to build and maintain good relationships. The post Providing Great […]

Weekly Video Highlight: Identifying Four Types of Customers

Great for onboarding or refining skills, this video from The BizLibrary Collection effectively trains employees to recognize customers' primary needs! The post Weekly Video Highlight: […]

What a great customer onboarding course looks like

When it comes to customer onboarding, everyone agrees: “You never get a second chance to make a first impression.” The quality and success of your […]

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