The Most Underrated Elements of a Quality LMS Platform
When you implement a new LMS platform, it’s easy to pay attention to the highlighted elements or areas you feel solely are most important. Things […]
Online learning NZ: Intuto’s industry leading customer service
At Intuto, the customer is at the heart of everything we do. We heavily invest in our customer experience team, and we are constantly looking […]
Customer Onboarding Programme Analysis: Survey examples
Onboarding is a crucial stage of your company’s relationship with a customer. In fact, it is so important that it’s many times a factor in […]
4 Key Reasons WHY You Should Meet the Needs of Modern Learners
Four key beneficial outcomes of meeting your modern learners' needs in learning initiatives for your organisation. The post 4 Key Reasons WHY You Should Meet […]
The Signs of Ineffective Training: Understanding the True Cost of Failed L&D Efforts
Employee training should deliver critical benefits. Your L&D initiatives should help you build a stronger, more resilient organization, avoid legal/compliance issues, and engage your employees. […]
The Kirkpatrick Model: An Overview of How This Training Model Works
Building a more effective training system is critical. If you’ve identified breakdowns and bottlenecks preventing your learners from fully absorbing the information being presented, finding […]
The Role of OJT in Closing the Skills Gap
The skills gap – no matter what your industry might be, chances are good you’ve heard about the lack of access to qualified, skilled professionals. […]
Addressing Your Organization’s Skills Gap: A Guide for Businesses
The term “skills gap” has become something of a catchphrase today. However, that does not rob it of its meaning or value. Many industries are […]
Customer Service Training for Non-Service Employees: A Guide for Employers
Every employee in your organization is a representative of your brand. Their interactions while on the job, as well as in their personal lives, impact […]
How to Instill Brand Values in Your Customer Service Representatives
Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. […]
Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A […]
10 Important customer service skills
Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after […]
