accessplanit Upgraded To 5 Compliance Plus In Customer Service Excellence

Software suppliers are sometimes seen as too machine-like and as not having enough of a human touch. This is why we are so heavily committed to providing […]

The Top L&D Mistakes to Avoid in 2021

Ask any learning and development professional and you’ll get the same answer – L&D can be incredibly challenging to get right. That’s because there are […]

How Customer Lifetime Value Affects Your Business And 5 Ways to Increase It

Some customers are more valuable than others. But just how more valuable? The longer a customer stays a customer, their value to you as a […]

Why you need intrinsically motivated employees in retail

jQuery('#header-subheading').html(""); Posted by Paula Baciu, Content Executive Customer service is no longer just about ‘service’ anymore, but about care and mutual support. Shopping interactions are […]

Improve Your Team’s Essential Skills with Customer Service Training

How do you keep your company’s audience loyal and engaged over time? This is an extremely important question to answer because no matter your industry, […]

COVID vs. customer service: The big clash

Of all the industries struck by the pandemic, customer service was hit especially hard. The customer service industry has drastically changed, with many customers finding […]

Important Things to Include in Your Customer Service eLearning Material

Customer service is more critical than ever before. And, with the increasing competition in all industries and verticals, it will only grow as we move […]

Encouraging L&D Success: Turning Employees into Lifelong Learners

Learning and development (L&D) too often takes a backseat to performance management. The truth is that they’re two sides of the same coin. You cannot […]

Free course of the week: Mindfulness for organizations

In service industries, the customer is always right, but that simple phrase isn’t an all-encompassing directive for great customer service. A key part of providing […]

Company Spotlight: Windward Islands Airways International N.V.

They Take You There! Windward Islands Airways International N.V., or better known as Winair, is a government-owned regional airline that was founded in 1961. For […]

Team Q&A: 7 Questions with our Customer Success Agent, Molly

About Molly Runner, Doer, Empath, and a woman of many talents, our Customer Service Agent Molly guides Coassemble customers on a path to success. Whether […]

How Sales and Service Teams Can Drive Customer Retention During a Crisis

2020 has been a year of crisis that has brought great stress and uncertainty not just to individuals, but also to companies. McKinsey & Company […]

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