Company Spotlight: Windward Islands Airways International N.V.

They Take You There! Windward Islands Airways International N.V., or better known as Winair, is a government-owned regional airline that was founded in 1961. For […]

Team Q&A: 7 Questions with our Customer Success Agent, Molly

About Molly Runner, Doer, Empath, and a woman of many talents, our Customer Service Agent Molly guides Coassemble customers on a path to success. Whether […]

How Sales and Service Teams Can Drive Customer Retention During a Crisis

2020 has been a year of crisis that has brought great stress and uncertainty not just to individuals, but also to companies. McKinsey & Company […]

Tips to improve Customer Service Satisfaction

Tips to Improve Customer Service Satisfaction The success of every business depends on various factors. But the most crucial element is customer satisfaction. Without customers, […]

7 Tips for Survival in a Competitive Training Industry

Each year, the training world seems to get just a little bit more competitive, doesn't it? That's certainly the view of 24% of those we […]

Learning and Development: 5 Tips for Setting L&D Goals

Learning and development has always been an important part of business success. Mandatory corporate training, professional continuing education, and mandatory upskilling all play into that. […]

What Makes Great Course Joining Instructions In 2020?

Your delegate books onto a training course, what’s next? You send them an email to confirm their booking with details of the course date and venue […]

The Importance of Customer Service Training

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that The post The Importance of […]

How NOT To Bore Your Online Training Audience To Death!

On Friday 22nd May 2020, our Everest Virtual Summit audience got to experience a captivating talk on behalf of Graham David, Managing Director of the […]

What it Takes to Deliver Smart Customer Service and keep Clients Happy and Loyal

In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives The post What it Takes […]

How to Exceed Customer Expectations During the Coronavirus Pandemic

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have […]

3 Sales and Customer Service Training Tips to Drive Revenue During the COVID-19 Pandemic

Companies and revenue across industries around the world are being negatively impacted by the COVID-19 pandemic. Now more than ever, businesses must take action to […]

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