Have You Heard About accessplanit Academy?

accessplanit Academy is a platform that we have designed to ensure our customers can learn the ins and outs of their system as quickly as […]

Improve Customer Service Training with a Learning Management Software

Companies are increasing their focus on the customer experience, and for good reason: happy customers are loyal customers. Thirty-five Customer Experience Statistics to Know for […]

accessplanit Is Upgraded To 11 Compliance Plus In Customer Service Excellence

At accessplanit, we are heavily committed to providing the highest levels of service, support and experience to our customers. That's why we're so pleased to […]

25+ Essential Data-Driven Customer Service Tips Infographic

25+ Essential Data-Driven Customer Service Tips Infographic Customer service is a relatively new concept in the business atmosphere. With the innovation of business and technology, […]

Complaint handling course | smartphone-optimised microlearning training

In this free complaint handling course, you’ll learn how to turn negative customer complaints into a positive customer experience. Let’s discover why customers complain and […]

Customer service course library

The post Customer service course library appeared first on Ed App Microlearning Blog.

Business Impact of Learning: What is Customer Experience Worth to You?

For years, I’ve said that connecting employee learning with business impact doesn’t have to be a mind-bending challenge. In response, training professionals often ask me […]

How to Avoid These 10 Customer Service Fails

The customer experience with customer service is representative of the customer’s entire relationship with that company. Poor customer service can end that relationship and cost […]

How to Improve Customer Service in the Banking Industry

  According to The Financial Brand, one of the most significant changes coming to the banking industry in 2018 and beyond consists of “removing friction […]

Customer Retention Strategies for Long-Term Gain

There are several ways to work on keeping your client base engaged and seeing value in your offerings, but one of the most crucial is […]

Top 10 Customer Service Tips from the UK Best Women Awards Best Customer Service Winner

2018 Best Women Awards Customer Service winner was announced at an elaborate finalists’ dinner last week. Carolyn Lewis of eLearning Marketplace was awarded the prestigious […]

Bad Customer Experience: 5 Tips from Professional Mediator

 Have you ever had a bad customer experience? Whether you were put on hold forever, dealt with an incompetent representative, or continued to experience poor […]

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