Too Many Jobs, Not Enough People

The job market has been insane, and we’re in for one of the most dynamic years on record. Let’s attempt to explain this in the […]

Customer Service Training: Create a Culture of Excellence

What defines your business? Is it your product, your marketing, your mission statement? When customers think about your company, there’s one element that will likely […]

The Most Underrated Elements of a Quality LMS Platform

When you implement a new LMS platform, it’s easy to pay attention to the highlighted elements or areas you feel solely are most important. Things […]

Online learning NZ: Intuto’s industry leading customer service

At Intuto, the customer is at the heart of everything we do. We heavily invest in our customer experience team, and we are constantly looking […]

Customer Onboarding Programme Analysis: Survey examples

Onboarding is a crucial stage of your company’s relationship with a customer. In fact, it is so important that it’s many times a factor in […]

4 Key Reasons WHY You Should Meet the Needs of Modern Learners

Four key beneficial outcomes of meeting your modern learners' needs in learning initiatives for your organisation. The post 4 Key Reasons WHY You Should Meet […]

The Signs of Ineffective Training: Understanding the True Cost of Failed L&D Efforts

Employee training should deliver critical benefits. Your L&D initiatives should help you build a stronger, more resilient organization, avoid legal/compliance issues, and engage your employees. […]

The Kirkpatrick Model: An Overview of How This Training Model Works

Building a more effective training system is critical. If you’ve identified breakdowns and bottlenecks preventing your learners from fully absorbing the information being presented, finding […]

The Role of OJT in Closing the Skills Gap

The skills gap – no matter what your industry might be, chances are good you’ve heard about the lack of access to qualified, skilled professionals. […]

Addressing Your Organization’s Skills Gap: A Guide for Businesses

The term “skills gap” has become something of a catchphrase today. However, that does not rob it of its meaning or value. Many industries are […]

Customer Service Training for Non-Service Employees: A Guide for Employers

Every employee in your organization is a representative of your brand. Their interactions while on the job, as well as in their personal lives, impact […]

How to Instill Brand Values in Your Customer Service Representatives

Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. […]

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