accessplanit Wins ‘Premium Usability’ Award

We're adding yet another two prestigious awards to our trophy store this month... accessplanit has been awarded the ‘Rising Star’ and ‘Premium Usability’ awards from FinanceOnline, […]

Why You Should Get Your Courses CPD Accredited

What Is CPD Accreditation? Accredited CPD, or Continued Professional Development training, is often an expected accreditation in most sectors where training is required, and is […]

The Contact Centre daily challenges you can fix with online video training

Managing a contact centre requires a huge amount of flexibility: organisations needs to be able to successfully manage the daily operations of the workforce across […]

7 steps to set up Customer Training (download guide)

In this guide, you will find the 7 steps you need to take to set up an effective and efficient Customer Training in your company. 

Providing Great Customer Service Is Critical to the Success of Your Business

To improve your customer service, you need to develop the specific skills and competencies required to build and maintain good relationships. The post Providing Great […]

Weekly Video Highlight: Identifying Four Types of Customers

Great for onboarding or refining skills, this video from The BizLibrary Collection effectively trains employees to recognize customers' primary needs! The post Weekly Video Highlight: […]

What a great customer onboarding course looks like

When it comes to customer onboarding, everyone agrees: “You never get a second chance to make a first impression.” The quality and success of your […]

How to approach customer training in a self-service product

Customer Success teams often wonder whether the type of product should dictate their customer education tactics. Does a self-service product require a different customer education […]

Best LMS Customer Service in 2019: An Evaluation Guide

Canvas, Moodle, Totara, Sakai? LMS customer service is their main differentiator. Let us help you find the best LMS customer service experience!

Weekly Video Highlight: How to Excel with Customer Service

This week's video highlight helps helps learners understand how to deliver a customer experience worthy of praise. The post Weekly Video Highlight: How to Excel […]

Can an LMS Improve Onboarding for Sales and Customer Service Reps?

Effective onboarding results in a high-performing sales and customer service team with a low rate of attrition, according to Upwork.1 But for years, the sales […]

How to deliver customer service training

As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service […]

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