5 Must-Know Tips for Successful Onboarding Training

Onboarding is such a vast, multifaceted process that it can be challenging to get everything in order and make sure that all the bases are […]

How to Identify Customer Types and Resolve Complaints

For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak […]

7 Benefits of Using Sales Books to Train Your Team

When you’re tracking your sales team and looking for better ways to train them for improvement, you’ll probably come across tons of advice and recommendations. […]

Sales Team Training: Top Five Sales Books Your Team Needs

Part of training a sales team effectively begins with knowing which resources are going to be most effective and offer the best results. In today’s […]

Team Q&A: 7 Questions with our Customer Success Agent, Bridie

About Bridie Bridie is a jack-of-all-trades, a cat lover and a beachgoer! As a customer success agent, Bridie works closely with larger clients to ensure […]

Sales Team Training: Are You Overlooking Valuable Resources?

Training is a hot topic, and it seems like everyone has a different opinion on what they think is best for their sales team. Fortunately, […]

The Essential Art of Building Rapport

Building rapport helps to create and develop avenues of mutual trust, friendship and affinity with other individuals. Therefore, rapport is an essential skill to hone. […]

Game-based eLearning for customer service training

Customer service or customer support is a word that is quintessential to the existence of most companies but yet it’s not allocated with as much […]

Why Customer Training is Important for Manufacturing Companies

Customer training isn’t just for tech companies. Manufacturers, in particular, have a lot to gain by prioritizing customer training. For example, manufacturing company Procter & […]

Easy Tips for Providing Excellent SMS Customer Service

The market today is hyper-competitive and if you want your company to excel, you need to keep coming up with new and innovative solutions to […]

Is Customer Support Incentivized to be Bad?

Have you ever experienced poor customer service or support? Something isn’t right with the product or service you bought. You sigh, steel yourself, and dial […]

Chatbots Deliver Speed, But Consumers Still Want Humans. Are We Moving Too Quickly To Automation?

Chatbots Deliver Speed, But Consumers Still Want Humans. Are We Moving Too Quickly To Automation—Infographic Bots are everywhere. But as Sci-fi predictions become reality, are […]

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