Business Impact of Learning: What is Customer Experience Worth to You?

For years, I’ve said that connecting employee learning with business impact doesn’t have to be a mind-bending challenge. In response, training professionals often ask me […]

How to Avoid These 10 Customer Service Fails

The customer experience with customer service is representative of the customer’s entire relationship with that company. Poor customer service can end that relationship and cost […]

How to Improve Customer Service in the Banking Industry

  According to The Financial Brand, one of the most significant changes coming to the banking industry in 2018 and beyond consists of “removing friction […]

Customer Retention Strategies for Long-Term Gain

There are several ways to work on keeping your client base engaged and seeing value in your offerings, but one of the most crucial is […]

Top 10 Customer Service Tips from the UK Best Women Awards Best Customer Service Winner

2018 Best Women Awards Customer Service winner was announced at an elaborate finalists’ dinner last week. Carolyn Lewis of eLearning Marketplace was awarded the prestigious […]

Bad Customer Experience: 5 Tips from Professional Mediator

 Have you ever had a bad customer experience? Whether you were put on hold forever, dealt with an incompetent representative, or continued to experience poor […]

Why You Should Train Your Auto Service Staff in Customer Service

  Regardless of the industry you’re working in, customer service is one of the most important factors when it comes to the success of your […]

6 Ways to Be Your Best Self Using Positive Psychology

At Everest Conference 2018, Kev House of The Art of Brilliance delivered an eye-opening presentation into how to bring out the best version of ourselves […]

How Creating a Learning Culture Drives Customer Loyalty and Profit

"The single biggest driver of business impact is the strength of an organization's learning culture,” said Josh Bersin of Bersin by Deloitte.

Engage and Retain Customers With Customer Training On-Demand

It’s no secret – every company wants to improve profitability, but keeping customers satisfied is a major part of the equation. And with the array of competitive […]

Bad Customer Experience: 5 Tips from Professional Mediator

 Have you ever had a bad customer experience? Whether you were put on hold forever, dealt with an incompetent representative, or continued to experience poor […]

Weekly Video Highlight: Account Management: Establishing Lasting Partnerships

Account management is an important skill, and great account management is a crucial part of ensuring the success of any business. The post Weekly Video […]

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