Can sales incentives work to sell customer education programs?

The mantra from most business executives is "expansion in all ways", and for most teams in the organization, it's easy to figure out how to […]

Questions Training Managers Should Ask About Customer Success

Customer Success is all about enabling software adoption and helping customers be successful in using your products. Or, as Lincoln Murphy, Customer Success Architect at […]

How To Train Your Customers To Reach First Value ASAP

Onboarding is one of the most delicate (and critical) periods in the customer lifecycle. After the sale closes, when CSMs and CEMs first engage the […]

Creating an eLearning Course for Non-eLearning Developers

3 Steps to Building Effective eLearning I am often asked about how to create effective eLearning. My advice is always the same. And although my […]

Interview with Rob Castaneda and Lincoln Murphy: Customer Training and Customer Success

We're pleased to share an interview with ServiceRocket's CEO Rob Castaneda and Gainsight's Customer Success Evangelist Lincoln Murphy. Rob and Lincoln discussed best practices for training […]

How To Train Your Customers To Reach First Value ASAP

Onboarding is one of the most delicate (and critical) periods in the customer lifecycle. After the sale closes, when CSMs and CEMs first engage the […]

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