Training Tips with Erynn Baird, Opal 

In this edition of our Training Tips series, we asked Erynn Baird, Education Manager at Opal to share her insights and tips about how they […]

How Customer Success Teams Succeed with Learning Technologies

In training environments, the term "customer success" has become more frequent in recent years. The phrase mirrors the shifting approach of many training and talent […]

Training Tips with Sarah Bedrick, HubSpot (Part 2)

In last month's Training Tips series, we asked Sarah Bedrick, founding team member of HubSpot Academy and their former Certifications Program Manager, to share some of her […]

How to Price Customer Education When Your Customers Expect It To Be Free

The most recent Customer Education University course, How to Build and Run a Strategic Customer Education Operation, is coming to an end, and students are finishing the final […]

Your Guide to the 2018 Customer Success and Training Conferences

With so many events in 2018, it can be difficult to figure out which conferences are the right ones for you and your team. If […]

The Top Customer Success Strategies Used by Successful Companies (Complete Guide)

What sets successful companies apart from their competitors isn’t just the quality of their products and services, it’s the experience they provide to their customers. […]

Training Tips with Sarah Bedrick, HubSpot (Part 1)

In this edition of our Training Tips series, we asked Sarah Bedrick, founding team member of HubSpot Academy and their former Certifications Program Manager, to share […]

Fender Guitars Has a Customer Adoption Problem and It's Using Customer Education to Solve It

Fender has an adoption problem. Here are the stats. As reported in The Verge, ten years ago, 1.5 million electric guitars were sold. Today, it […]

Innovative Customer Education Focuses on Customer Jobs-to-be-Done

If you look back through our blog posts in October, you will notice a theme about building new customer education team capabilities and individual skills. […]

My Customer Training Nightmare

In this special Halloween edition of our Training Tips series, we asked Karen Crawford, Knowledge Services, Training & Delivery Manager at Kinaxis, what keeps her […]

Podcast Recap: Customer Training Best Practices & Quick Wins

A few weeks ago, Skilljar’s very own Linda Schwaber-Cohen was interviewed by Receptive’s Aly Mahan for an episode of Churn It Up. In the podcast, […]

Why Customer Education is a Good Customer Success Strategy

Sarah Sproehnle was Cloudera Employee #20, so she's seen the company through a lot of interesting times. From when it was just a small start-up to […]

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