Customer Success: Where Does Training Fit In?

Do you want to grow your business? Then let me share a secret. If you are not familiar with the direct connection between customer success […]

How to Measure the Value, Impact, and ROI of Customer Training

More and more we’re seeing a shift from focusing purely on internal training to an outward look at boosting the skills of a business’ customers. […]

Oliver Bonas — supporting employees during the Covid-19 lockdown

As soon as Coronavirus hit the UK, Oliver Bonas was quick to create dedicated resources within Looop that covered essential information for employees in the Support Centre, […]

Literacy charity Bookmark scales with Looop

Bookmark moves from face-to-face to online and grows exponentially during the Covid19 pandemic — having a far greater impact on the community as it’s able […]

Workflow Learning with Conrad Gottfredson

At the beginning of 2020, David James spoke with Conrad Gottfredson, pioneer of Workflow Learning and The 5 Moments of Need, on The Learning & Development Podcast. This conversation was an […]

Performance Consulting with Nigel Harrison

Towards the end of 2019, David James spoke with Nigel Harrison, published author and renowned expert in Performance Consulting, on The Learning & Development Podcast. Their conversation defines Performance […]

Driving Performance Through Learning with Andy Lancaster

Towards the end of 2019, David James spoke with Andy Lancaster, Head of Learning at the CIPD and author of the Kogan Page published book ‘Driving Performance Through […]

Workflow Learning and The 5 Moments of Need with Bob Mosher

In 2019, David James spoke with Bob Mosher, Thought-Leader and Chief Learning Evangelist, at The 5 Moments of Need, on The Learning & Development Podcast.  This conversation explores the pivot […]

Using Data & Designing For Performance with Alice Collier-Niblett

In April 2020, as the world was in lockdown, David James spoke with Alice Collier-Niblett (Digital Learning Specialist at Monzo Bank) on The Learning & Development Podcast. The conversation was a […]

A new podcast from Learndot by ServiceRocket

We just launched a podcast. It’s called, Connecting the Dots. It is a podcast about building a SaaS business on learning. Learning from customers and […]

A new podcast from Learndot by ServiceRocket

We just launched a podcast. It’s called, Connecting the Dots. It is a podcast about building a SaaS business on learning. Learning from customers and […]

Team Q&A: 7 Questions with our Customer Success Agent, Molly

About Molly Runner, Doer, Empath, and a woman of many talents, our Customer Service Agent Molly guides Coassemble customers on a path to success. Whether […]

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