Optimizing Customer Success through Engaging Customer Education
Reduced churn, customer retention, product adoption, and customer success. These are some of the most common goals for organizations and… The post Optimizing Customer Success […]
How can low-touch feel like high-touch?
Different companies have different customer success approaches, and the decision between a low-touch or high-touch support model is usually dictated by strategic drivers as much […]
How to Choose the Right Learning Management System for Customer Training?
Most business leaders are familiar with Learning Management Systems (LMS) as a means to train employees on company policies and best practices. While the benefits […]
Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream
WELCOME TO EPISODE 34 OF THE TALENTED LEARNING SHOW To find out more about this podcast series or to see the full collection of episodes visit […]
How an online self-service Customer Academy improves Customer Success metrics
Brands have been using the power of customer self-service to reduce costs and speed up processes for quite some time now: we just need to […]
Team Q&A: 7 Questions with our Customer Success Agent, Bridie
About Bridie Bridie is a jack-of-all-trades, a cat lover and a beachgoer! As a customer success agent, Bridie works closely with larger clients to ensure […]
Aligning Customer Training to Customer Success Strategy
Recently, John Ragsdale, Distinguished Vice President of Service Technology Research for the Technology Services Industry Association (TSIA), and Barry Kelly, co-founder and CEO of Thought […]
How to Measure Customer Value (And Why It Matters)
EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature advice about […]
Preventing Customer Churn: how to identify and fix red flags
In this article, we will look at the top five red flags that can lead to customer churn. For each of these red flags, we […]
How to reduce Time to Value with an online Customer Academy
Time to value (TtV) is a valuable business metric: it describes the amount of time it takes for your customer to get actual value from […]
How to set up the perfect Customer Onboarding Training Programme for long-lasting happy customers (download)
You know how important customer onboarding is and how it plays a crucial part in both getting your customers to first value quickly and starting […]
How do you know if you have a top-notch academy?
This is a question that everyone who manages or is building an academy should be asking. In this article, we’ll focus on the three most […]
