Five Ways to Integrate Training into the Heart of Your Customer Success Team

Customer success has come a long way from being a sketchy idea most organizations were toying with until a few years ago to a full-fledged […]

Training Tips to Improve Customer Success for SaaS Companies

Some of the challenges that SaaS companies face today stem from customer demands.  For one thing, SaaS customers have high expectations. For another, value-driven customers […]

Review: Thought Industries "Will Enable Learning-led Customer Success Programs to Succeed"

We're thrilled by a new review of our Customer Learning Platform from Learning Light. Learning Light is a research-led eLearning consultancy and training company with […]

Driving Customer Success? Dial in the Right Mix of Application and Contextual Training

All customer training is not created equal.

Training Tips with Doug McDaniel, Engagio

In this edition of our Training Tips series, we asked Doug McDaniel from Engagio to share his insights and tips about training customers!

Should Net Promoter Score (NPS) be Used to Evaluate The Impact of Customer Education?

By: Kaliym A. Islam, Ph.D.  Research on customer education suggests that calculating its business impact is a difficult task. This consensus exists for many reasons, including […]

Training Tips with Jesse Evans, Facebook

In this edition of our Training Tips series, we asked Jesse Evans from Facebook to share his insights and tips about training customers!

Use Follow-up Emails to Beat the 'Forgetting Curve'

"What is the Empire State Building?" "Who is Picasso?" "What is the Atlantic Ocean?" One of my favorite things is trivia and more specifically, Jeopardy! […]

Learning The Language of Customer Education: A Pocket Guide

“You like potato and I like potahto You like tomato and I like tomahto Potato, potahto, tomato, tomahto Let’s call the whole thing off” I […]

Podcast Episode 2: Linking Customer Training and Business Success – With Sandi Lin

TUNE-IN TO THE TALENTED LEARNING SHOW! Earlier in January, we launched this podcast as a convenient way to hear directly from experts about how you can […]

[Webinar] Customer Education Meets Customer Success

Join John Leh, CEO and Lead Analyst at Talented Learning, and Sandi Lin, CEO and Co-Founder at Skilljar, as they explain why and how your […]

Increasing Operational Efficiency With Customer Education

When you're looking for an LMS for customer training, maybe you start with simple goals around scaling your program, but once implemented, it's easy to […]