Fender Guitars Has a Customer Adoption Problem and It's Using Customer Education to Solve It

Fender has an adoption problem. Here are the stats. As reported in The Verge, ten years ago, 1.5 million electric guitars were sold. Today, it […]

Innovative Customer Education Focuses on Customer Jobs-to-be-Done

If you look back through our blog posts in October, you will notice a theme about building new customer education team capabilities and individual skills. […]

My Customer Training Nightmare

In this special Halloween edition of our Training Tips series, we asked Karen Crawford, Knowledge Services, Training & Delivery Manager at Kinaxis, what keeps her […]

Podcast Recap: Customer Training Best Practices & Quick Wins

A few weeks ago, Skilljar’s very own Linda Schwaber-Cohen was interviewed by Receptive’s Aly Mahan for an episode of Churn It Up. In the podcast, […]

Why Customer Education is a Good Customer Success Strategy

Sarah Sproehnle was Cloudera Employee #20, so she's seen the company through a lot of interesting times. From when it was just a small start-up to […]

How to Attract a Loyal Learning Audience, Even on a Tight Budget

“If you build it, they will come.”  We all know this iconic line from the classic film, Field of Dreams.  But if you sell educational […]

GO1 Customer Support Goes 24/7

At GO1 we understand that getting the help you need, when you need it, is important to all businesses, which is why as of November […]

How to Build a Killer Customer Success Program (Part 1)

Earlier this year, we hosted a webinar outlining the key factors for SaaS companies to consider when building a customer onboarding program. Today, we’re taking a […]

Customer Education: How Smart Technology Companies Lock-In Value

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, […]

Customer Education as Career Path to Other Roles

I am always surprised when I hear from customer education professionals that the customer education function does not get the respect it deserves. I believe […]

How Top SaaS Companies Increase Customer Retention & Success using Online Courses

Why do so many software companies make it painfully difficult to understand how to use their tool? I’m sure you’ve experienced this. In fact, it […]

Sun, Sailing & Speed Networking: Highlights from the 2017 ExpertusONE Users Summit

By Mike Bradshaw, Account Manager, Expertus Mike Bradshaw, Account Manager, Expertus What’s better than networking with learning professionals from around the world and collaborating with […]