What a great customer onboarding course looks like

When it comes to customer onboarding, everyone agrees: “You never get a second chance to make a first impression.” The quality and success of your […]

How to make customers fall in love with your brand - A love story through the customer journey

There are different stages of connection, trust, and mutual knowledge in any relationship, whether it is romantic or in business. And depending on how you […]

How to create a Communication Plan for your Training Academy - the easy guide for non-marketing folks

In this guide, you will learn how to build a solid communication plan to launch (or re-launch) your academy successfully, and keep your audience engaged […]

How to get your team onboard with training without making it mandatory

Getting your team excited about corporate training isn’t always easy. This article will show you a few simple steps you can take to ensure the […]

How to approach customer training in a self-service product

Customer Success teams often wonder whether the type of product should dictate their customer education tactics. Does a self-service product require a different customer education […]

10 tips to create a user guide course that helps increase product usage

User guides, like instruction booklets, have a bad reputation. Way too often, the first thing that comes to mind when we think of user manuals […]

From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 3)

In my last two blog posts, I discussed the importance of having a cohesive, overarching strategy and the establishment of a content development process in […]

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

WELCOME TO EPISODE 19 OF THE TALENTED LEARNING SHOW! To learn more about this podcast series or to see the full collection of episodes visit The […]

From Skilljar's CEO: 3 Keys to Unlocking a Successful Customer Education Program (Part 2)

Get to Know the Thought Industries Knowledge Center

Every day, our team works closely with our customers to help them create next-generation learning experiences for their business. While walking a mile in their […]

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

WELCOME TO EPISODE 18 OF THE TALENTED LEARNING SHOW! To learn more about this podcast series or to see the full collection of episodes visit The […]

Starting a Customer Education Program: What You Should Know

EDITOR’S NOTE:  Occasionally, we invite learning community experts to share their advice with our readers. Today we feature a post by Adam Avramescu, Head of Customer […]

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