How to Measure Customer Value (And Why It Matters)

EDITOR’S NOTE:  Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature advice about […]

Preventing Customer Churn: how to identify and fix red flags

In this article, we will look at the top five red flags that can lead to customer churn. For each of these red flags, we […]

How to reduce Time to Value with an online Customer Academy

Time to value (TtV) is a valuable business metric: it describes the amount of time it takes for your customer to get actual value from […]

How to set up the perfect Customer Onboarding Training Programme for long-lasting happy customers (download)

You know how important customer onboarding is and how it plays a crucial part in both getting your customers to first value quickly and starting […]

How do you know if you have a top-notch academy?

This is a question that everyone who manages or is building an academy should be asking. In this article, we’ll focus on the three most […]

10 Tips for a Results-driven L&D Strategy, with Eva Adam

Looop’s Chief Learning Officer, David James, met up with Eva Adam on the L&D podcast recently to talk about what […] The post 10 Tips […]

How to set up the perfect Customer Onboarding Training Programme for long-lasting happy customers (download)

You know how important customer onboarding is and how it plays a crucial part in both getting your customers to first value quickly and starting […]

How to reduce Time to Value with an online Customer Academy

Time to value (TtV) is a valuable business metric: it describes the amount of time it takes for your customer to get actual value from […]

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

WELCOME TO EPISODE 30 OF THE TALENTED LEARNING SHOW To learn more about this podcast series or to see the full collection of episodes visit The […]

How to make the case for a Customer Academy

Many customer success leaders find themselves in a situation in which they have to convince others of the benefits of using training for customer retention, […]

7 ways to make your training truly learner-focused

One of the main training trends for next year is learner-focused training. You may think this is already something you do but - are you […]

The courses you need for great customer onboarding

Customer Onboarding is a crucial time for your customers’ success as it can set the tone in terms of product adoption, usage, satisfaction and relationship […]

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