Workflow Learning with Conrad Gottfredson

At the beginning of 2020, David James spoke with Conrad Gottfredson, pioneer of Workflow Learning and The 5 Moments of […] The post Workflow Learning […]

The Pivot From ‘Learning’ To ‘Performance’ with Guy Wallace

At the beginning of 2020, David James spoke with Guy Wallace, a pioneer of performance-focused L&D, on The Learning & […] The post The Pivot […]

Data & Analytics In L&D with Trish Uhl

In March 2020, just before the world went into lockdown, David James spoke with Trish Uhl (Data Science, AI & […] The post Data & […]

2 Ways to Make your Customer Onboarding Scalable

Onboarding is a crucial time in your relationship with your clients as it creates the ground in which you plant the seeds for a long […]

How to align customer training with customer success goals

When you create your customer training strategy, it is important to make sure your customer success goals are aligned with your training programme. This article […]

The KPIs you should care about when measuring training success

You already know that training your staff, your customers and your partners will positively impact your business results. In this article, we will list some […]

Literacy charity Bookmark scales with Looop

Bookmark moves from face-to-face to online and grows exponentially during the Covid19 pandemic — having a far greater impact on […] The post Literacy charity […]

The Importance of Training and Development For Employees (and Customers)

HR 1:“What if we train employees and they leave?”

Thought Industries Appoints Michael Jahoda as Senior Vice President of Professional Services

BOSTON – June 4, 2020 – Thought Industries, the world’s leading B2B customer training platform provider, today announced the appointment of Michael Jahoda as senior […]

Thought Industries Customer Training Platform Selected by Ivanti to Support Renewed Focus on Customer Success

Platform Provides More Efficient and Flexible Methods to Deliver Product Training to Customers and Partners BOSTON – May 28, 2020 – Thought Industries, the world’s […]

8 steps to create your academy’s communication plan

Keeping your audience aware and engaged with your academy is crucial to the success of your training programme, and its business objectives. If you’re not […]

The Implications of a Down Economy on Customer Success and Customer Education - with Kristen Hayer

How has the suddenly remote workforce changed Customer Success now and in the future? No doubt, the terms remote working, telecommuting, or working from home […]

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