How to Build a Killer Customer Onboarding Program with Donna Weber
When it comes to onboarding a new customer, are you using hope as a strategy?
Your Guide to the 2019 Customer Success and Training Conferences
With so many events competing for your attention in 2019, it can be difficult to figure out which conferences are the right ones for […]
You Just Selected a Shiny New LMS. Great! Now What?
Remember the excitement you felt as a kid when you opened a holiday gift? Even as adults, there’s nothing quite like the joy of adding […]
4 Benefits of Integrating Customer Education and Support Technologies
The market is full of products designed to communicate with one another, so it’s perfectly reasonable to expect the sophisticated software running your customer education […]
Effective Training Inspires Customer Loyalty
We know that online training leads to more educated and engaged clients. And we know that clients that are educated and engaged are more loyal customers. […]
To Drive Customer Success, Dial in the Right Mix of Application & Contextual Training
All customer training is not created equal. There are hundreds of learning technologies on the market. All of them offer specialized options to create and […]
How to Assemble Your Customer Training Technology Stack
Unless you intend to build your training business around serving just a handful of customers, you can expect to automate much of the operations for […]
Measuring the ROI / VOI of Customer Learning
Customer learning is a "value-add" that differentiates your company from the competition. This is because it's a win-win: Customers learn to use your product or […]
The Unique Aspects of Customer Training
Customer Training: Finding the Right Technology When corporate learning professionals and analysts (like me) discuss training, we often speak of it as a single entity. […]
Design the Perfect Learning Blend for Customer Success
Today's focus on "the customer" bodes well for customer learning. You can gain a strategic advantage over your competitors with welldesigned customer learning. After all, […]
Best Customer Education Blogs: 25 Must-Reads for Learning Professionals
Which blogs offer the best advice about customer education practices, strategies and technologies? Great question. But with such phenomenal recent growth in the customer experience […]
