You already utilize SME knowledge to design your online training curriculum and content. Are there other ways you can tap into their expertise in customer […]

Consumers look for companies that deliver the best CX. Their staff is knowledgeable and knows how to handle complaints with decorum. Which ILT activities will […]

What do Apple, Facebook and Amazon all have in common? They know how to get people to use their products. Said another way, they’ve mastered […]

Perhaps one of the most important benefits of online training is its role in improving customer satisfaction (CSAT), which is an essential part of doing […]

Knowing that customer education is important and where it stands in your company’s overall growth engine is only half the battle. Perfecting your strategy holds […]

Churn is the enemy of every customer-focused business, which is why customer education is a vital part of acquiring and maintaining customers. Used properly, customers […]

Online customer training is moving into the forefront of Learning & Development and Customer Success teams. Before the pandemic and in increasing numbers since, companies […]

In the not-so-distant past, customer experience (CX) was a secondary metric followed only by the marketing and customer success teams. Few, if any, executives made […]

New employees don’t have the luxury of a steep CX learning curve. They need to provide the best customer service from day one, even if […]

A great digital training platform will allow you to easily create, manage and report on your customer, partner and team training. But it will also […]

Customer experiences (CX) are the lifeblood of all modern businesses. Without good ones, it’s impossible to grow. With good ones, you can retain customers over […]

Channable, the ultimate feed management & PPC tool, is growing fast. In fact, the Dutch startup recently turned in its “startup” badge for a “scaleup” […]