Customer Training: Why Does Learning Experience Change Everything?

Your employees and your customers: The internal individuals who serve your company and the external individuals you serve. But it's not a one-sided relationship; to […]

How Training Keeps Your Customers Coming Back For More

Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. […]

4 Mistakes Which Ruin Your Online Customer Education

Whatever product you have, there is always a problem to involve your potential clients into buying it. This post was first published on eLearning Industry.

Be Ready for the Unique Aspects of Customer Training

By Claude Werder, Vice President/Research Operations and Principal HCM Analyst, Brandon Hall Group When corporate learning professionals and analysts (like me) discuss training, we often speak […]

To Drive Customer Success, Dial in the Right Mix of Application & Contextual Training

All customer training is not created equal. There are hundreds of learning technologies on the market. All of them offer specialized options to create and […]

Customer training your clients will love

If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products there; you can get your […]

How to Assemble Your Customer Training Technology Stack

Unless you intend to build your training business around serving just a handful of customers, you can expect to automate much of the operations for […]

Measuring the ROI  /  VOI of Customer Learning

Customer learning is a "value-add" that differentiates your company from the competition. This is because it's a win-win: Customers learn to use your product or […]

Using All the Features: Beating the 80/20 Rule with Customer Training

It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they've bought. This may sound […]

The Unique Aspects of Customer Training

Customer Training: Finding the Right Technology When corporate learning professionals and analysts (like me) discuss training, we often speak of it as a single entity. […]

Design the Perfect Learning Blend for Customer Success

Today's focus on "the customer" bodes well for customer learning. You can gain a strategic advantage over your competitors with welldesigned customer learning. After all, […]

Free eBook: Outstanding Software Training – How To Turn Online Training Into A Competitive Advantage At Each Step Of The Customer Journey

The growth that the software publishing market has witnessed, and is still experiencing, is both intriguing and demanding. However, this is not a gift without […]

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