The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Our ears pick up sound all day long. Colleagues typing on keyboards, using the printer, and filling their coffee cups to the brim. We tend […]

In Summary: E-Learning Trends for 2020

Can you believe it? Sweater weather is in full swing and 2020 is just around the corner. Although we’re all still mourning the loss of […]

How to make the case for a Customer Academy

Many customer success leaders find themselves in a situation in which they have to convince others of the benefits of using training for customer retention, […]

[Webinar] 8 Steps to Setting Up a Customer University

How does your organization streamline customer onboarding, increase retention, and ensure your customers are getting the value they need from your product, in a scalable […]

7 ways to make your training truly learner-focused

One of the main training trends for next year is learner-focused training. You may think this is already something you do but - are you […]

Customer Training: Are You Ahead of the Curve?

In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. This process can […]

Halloween Edition – Tricks and Treats

As a kid growing up, our house had a lot of pictures of clowns. Framed no less, some innocent enough, others downright weird.  When the […]

5 Steps to Becoming a Master of Customer Onboarding

Reduce customer churn with strategic customer onboarding When you sell a product, you don't simply open the gates and tell customers to come and get […]

The courses you need for great customer onboarding

Customer Onboarding is a crucial time for your customers’ success as it can set the tone in terms of product adoption, usage, satisfaction and relationship […]

How to increase your audience’s engagement with your courses

Congratulations! You have your new academy with great courses for your audience. Now, it’s time to get your audience’s attention and engagement to make it […]

How to create the perfect user guide for SaaS

Are you a digital trailblazer that works with a software as a service (SaaS) product? Have you been navigating the realms of app integration, organic […]

10 eLearning Strategies To Create Employee Development Training

eLearning is fast becoming a “must have” for training delivery. In this article, I list its key benefits and 10 eLearning strategies that will help […]

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