Make Learning Part Of Your Marketing Mix

People must constantly learn new skills in order to keep up with rapidly changing products, paradigms, regulations, and professional requirements. Successful organizations raise their visibility […]

How to Measure Customer Value (And Why It Matters)

EDITOR’S NOTE:  Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature advice about […]

Customer Training 2020 Vision and Beyond - Barry Kelly

Barry Kelly, CEO of Thought Industries, sat down with us at the end of 2019 for an "Ask Barry" video session to share some customer […]

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

WELCOME TO EPISODE 32 OF THE TALENTED LEARNING SHOW To find out more about this podcast series or to see the full collection of episodes visit […]

Preventing Customer Churn: how to identify and fix red flags

In this article, we will look at the top five red flags that can lead to customer churn. For each of these red flags, we […]

3 Ways to Improve Customer Training and Reduce Churn

SaaS businesses understand the value of customer training and customer retention. That’s why so many have invested in customer success teams to improve the onboarding […]

How to reduce Time to Value with an online Customer Academy

Time to value (TtV) is a valuable business metric: it describes the amount of time it takes for your customer to get actual value from […]

How to set up the perfect Customer Onboarding Training Programme for long-lasting happy customers (download)

You know how important customer onboarding is and how it plays a crucial part in both getting your customers to first value quickly and starting […]

Measuring Customer Training to Increase Engagement and Reduce Churn

Barry Kelly, co-founder and CEO of Thought Industries, and Pat Durante, President of CEdMA and Senior Director of Technical Enablement at Talend, sat down for […]

Talented Learning’s Greatest Hits – 2019 Edition

It’s hard to believe another year has come and gone, let alone another decade! I’m not one to dwell on the past. But I do […]

How Learning Paths Help to Create Structured Learning Programs

Managing an increasing number of learners on their development journey is no small feat. Not only do you have to create new learning content and […]

How to set up the perfect Customer Onboarding Training Programme for long-lasting happy customers (download)

You know how important customer onboarding is and how it plays a crucial part in both getting your customers to first value quickly and starting […]

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