Chalk up a Win-Win with Customer Training
The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to win. The gap between what […]
Yesterday's LMS is not Today's LMS
The good news ATD’s recent research report, Is the LMS Dead?: Learning Management Technology in Today’s Organizations found that: A clear majority, 83%, of organizations […]
What Is Customer Training And How Does eLearning Facilitate It?
In modern times, it has become necessary to not only train employees and staff but the customer as well in order to fend off competition […]
How Do You Find an LMS That Nails Extended Enterprise Learning?
No doubt about it. If employees are the only learning audience you serve, it’s easy to find an LMS that will meet your needs. For decades, […]
4 strategies to help you help your customers keep up with frequent product updates
Some products (especially SaaS) can go through several product updates in short periods of time. This can make it difficult for you to help your […]
Celebrating Excellence: The 2019 Lenny Awards
During SAP Customer Experience LIVE, we were honored to showcase our winners for our annual Lenny Awards! The Lenny Awards celebrate exceptional businesses using training […]
Creating Customer Success Stories In The eLearning Industry
Customer success is becoming an integral part of popular business management principles. Learn how you can create customer success stories in eLearning. This post was […]
The Contact Centre daily challenges you can fix with online video training
Managing a contact centre requires a huge amount of flexibility: organisations needs to be able to successfully manage the daily operations of the workforce across […]
Why Thought Leadership matters
On our professional and personal lives we are all inundated with content. Nowadays, anyone can post online whatever they deem important. Yet, the more content […]
How emotions influence education
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we realize they influence everything we […]
How To Turn Retail Challenges Into Opportunities With Training
Are you in the retail industry? Hang on, you’re in for a bumpy ride! Customers are becoming more demanding, and all the while, your employees […]
eLearning Can Be A Key Tool In Conquering The Customer Journey
Consumers demand organized information in order to make a purchase decision. Information is scattered in many places, and it could be time-consuming to find it. […]
