How to create the course production pipeline for your Customer Academy

Creating a dedicated learning academy for your customers has a double purpose. On the one hand you can teach users how to make the most […]

The first step in your education services marketing plan

The job of an education services team at an enterprise software company is to develop and deliver education programs to help customers learn how to […]

How to Increase Customer Retention: 10 Proven Online Training Strategies

There is a direct line between customer training, product adoption and customer retention. This is the lifeblood of the subscription business model, and especially for […]

Thought Industries Customer Training Platform Selected by National Instruments

Provides Consolidated and More Diversified Learning Experiences to Test and Measurement Engineers BOSTON – May 7, 2020 – Thought Industries, the world’s leading B2B customer […]

Technical Skills: Why They’re Important for Your Business

When we think of technical skills, our minds often imagine them to be skills relating to overly complex subjects, like algorithms or computer programming. While […]

Customer Training is a Force Multiplier

Back in the olden days of early 2020, we visited a customer onsite (pre-Covid-19) to deliver a quarterly business review (QBR) and participate in a […]

Learning & Development: How To Do It Right (2020 Update)

With high stakes riding on the success of our training and development strategies, it’s time for us to unpack the importance of polished learning programs […]

Thought Industries Announces Results of 2020 State of Customer Training Report Survey

B2B Organizations Can Evaluate their Customer Training Programs with Critical Business Insight from Over 150 Respondents, Including Data Related to the COVID-19 Pandemic’s Current Business […]

What is Customer Training? (And how an LMS can help)

When it comes to eLearning, the most commonly addressed audience is an organization’s internal employees. However, there are benefits to expanding your learning programs to […]

Your chance to join our Free Learning Program!

Face-to-face training as we know it is on hold. As a result, many L&D teams are making the shift to online learning. We’ve been doing […]

License Branded Online Training for Rapid Growth: 4 Key Considerations

Maximize Your Online Training Potential with Content Licensing and Branded Client Portals In a time when delivering online training, videos, and other self-paced training is […]

How Customer Success Drives Profitability of SaaS Companies - with Mikael Blaisdell

Let’s face it, a competitive advantage that’s based on features and functions is not sustainable. If another company has the will and the money, their […]

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