Team Q&A: 7 Questions with our Customer Success Agent, Molly

About Molly Runner, Doer, Empath, and a woman of many talents, our Customer Service Agent Molly guides Coassemble customers on a path to success. Whether […]

Team Q&A: 7 Questions with our Customer Success Agent, Bridie

About Bridie Bridie is a jack-of-all-trades, a cat lover and a beachgoer! As a customer success agent, Bridie works closely with larger clients to ensure […]

How Is Digital Transformation Shaping Customer Experience?

EDITOR’S NOTE:  Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature insights about […]

Business Impact of Learning: What is Customer Experience Worth to You?

For years, I’ve said that connecting employee learning with business impact doesn’t have to be a mind-bending challenge. In response, training professionals often ask me […]

Learning to Face Customers

Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. And for organizations that face […]

Customer Training Pricing and Packaging: What’s the Best Strategy?

If you follow my LMS trends updates, you know that customer training is where the action is. By all indications, this trend is not just […]

Learning The Language of Customer Education: A Pocket Guide

“You like potato and I like potahto You like tomato and I like tomahto Potato, potahto, tomato, tomahto Let’s call the whole thing off” I […]

Why Customer Education Needs to Care About Customer Journey Mapping

The customer journey is important to so many different departments in your organization. Each team may base their activities and goals on a particular segment of the […]

The #IndieTech Approach to LMS Customer Service

While most software companies spend a high percentage of resources on marketing to connect with people outside of their current client base, Wisetail has deployed […]

Learning and Engagement: How Do You Connect The Dots?

By Gordon Johnson, VP Marketing, Expertus Gordon Johnson, VP Marketing, Expertus As a specialist in how to market training, I’m always curious about what organizations do to […]

Trend Report: Extended Enterprise Training Goes Mainstream

By guest contributors, Catherine Upton and Jerry Roche, Elearning! magazine If you’re an online banking customer, or if you use software like, you’ve probably learned […]

Learning Engagement: 4 Laws of Attraction

By Gordon Johnson, VP Marketing, Expertus Gordon Johnson, VP Marketing, Expertus Industry events are often an eye-opening experience — and the recent Bersin by Deloitte […]

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