How do Lucky Learning Pros Find their Pot of Gold?

It’s St Patrick's Day weekend and millions of people around the globe are about to get their green on and go “Irish for a Day,” […]

How technology is changing training in the airline industry

The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need 790,000 commercial pilots and 890,000 […]

8 Skills That Are Often Overlooked In Customer Service Online Training

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight eight skills that are […]

Learning still isn’t very learner-centric

Learners are inching closer to the center of learning but still have a way to go. For the better part of a decade, learning professionals […]

Safe surveys for evidence-based decision making

In our increasing drive for data, we’re inclined to want to know more information from people. The move is to evidence-based decision-making. And, increasingly, we […]

How training sets the stage for your customer experience

Training is more than we often think it is. It’s a way to teach standards, procedures, processes. It’s also a way to lead by example to […]

Training in the gig economy

You’ve got a great idea for a gig economy business and you’re anxious to join Amazon, Uber, Lyft and a host of other companies in […]

How to make learners fall in love with training

How to make learners fall in love with training Sometimes, L&D people may feel that they're forcing people to learn. After all, the company does […]

Attending the Adobe eLearning Conference on March 13?

It’s free! And there are lots of awesome speakers joining us in Washington DC! There are two tracks on e-learning development and three more tracks […]

8 Skills That Are Often Overlooked In Customer Service Online Training

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are […]

Task, Interrupted: How to Seamlessly Integrate Training into Work

You’re a sales manager, and your sales team needs training on a specific aspect of their jobs. Your organization intends for this training to be […]

3 customer-centric ideas to rock your cultural transformation

Transformations are everywhere lately. We’re talking about and hearing about digital transformation, business transformation, transformation acceleration and cultural transformation in just about every other business […]

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