The environment for commerce is changing. Change is happening faster, and this impacts both expectations and ability. Customers expect that staff can provide answers ‘on […]

Have you ever seen a road construction project designed to accommodate more traffic and ease congestion, only to see that when it was completed, the […]

It may be argued (or mythologized) that the best salespeople in the world are stereotypically ambitious, self-starters who will sell, sell, sell no matter what. […]

I recently stumbled upon a video of Jim Carrey giving a commencement address at the Maharishi University of Management. All students, including Carrey, at the school […]

Today’s customers want information now. Often that information needs to come from a customer-facing sales or service person. Since they’re literally the face of your […]

We live in a complex world, and many of our products and services are reflecting that. In many organizations, it’s up to marketing to help […]

The remote workforce is growing.  Numbers from Gallup show that 43 percent of employees work remotely at least some of the time, and according to […]

Hire the heart and train the brain; this is an axiom that many of us have heard before. Hire for attitude, train skill. Yet, in today's rallying […]

The phrase “digital transformation” is used with increased frequency these days. It is one of those terms people invoke in business conversations while everyone nods […]

A simple question often stumps the best of leaders. It’s one of those questions that should be on every corporate strategy document, and yet often […]

In the past few years, we've all heard a lot of references to "modern learning," a term which can be difficult to pin down, depending […]