Essential Training KPIs You Should Be Measuring

Your leaders are demanding value for the money they invest in training. How do you demonstrate beyond doubt that your online training strategy is providing […]

6 Benefits of Gamification in your Enterprise

Last week, we wrote about cultural influences and gamification and why segmenting your target audiences helps you avoid running afoul of national and organizational culture and micro-cultures within […]

Why You Should Use Gamification by Domain in SumTotal

Gamification has become a widely used technique in modern learning, but teachers have used games for millennia. Even the Socratic Method in Plato’s dialogues is a form of gamification designed to motivate learners. The methods used to issue grades, class rank, and academic honors have […]

How Learning Analytics Drives Digital Transformation

Use Dashboards to Optimize the User Experience in SumTotal

Introducing dashboards and widgets in SumTotal was a giant leap forward. You can now transform the user interface from menus and lists to a personalized, visual experience your people will enjoy and appreciate. 

What's Organizational Intellectricity & Why Does It Matter?

What’s going to make the difference for an organization? These days, it’s about two things: optimal execution and continual innovation. And I think about those […]

Does Your Sales Team Have Bad CX Habits?

Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that builds trust between our organization […]

How a culture of continuous learning can boost performance

According to a 2019 Gartner report on top HR priorities, 66% of the HR leaders consider building critical skills and competencies for the organization as their topmost priority.   

Chalk up a Win-Win with Customer Training

The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to win. The gap between what […]

Managers are the key to learning and development

For as much time as we spend talking about learning management, companies do not seem to spend a lot of time thinking about learning and […]

Getting Formal About Informal Learning

My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance of informal learning at work" […]

Expectations, Education and Exceptional Experiences

I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE earlier this month as part […]

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