THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

THE QUOTE: “Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “You can’t teach people everything they need […]

#GuildChat for 01/31/20: Training v. Support

Our next #GuildChat takes place Friday, January 31st at 11am PT / 2pm ET. This week’s chat is on Training v. Support The responsibility of Learning […]

POINT-of-WORK: Is It a Destination or a Discipline?

The “Point-of-Work Discipline - PWD” is dynamic Change that enables L&D effectiveness at a new Destination – "Point-of-Work". It’s always tough to change thinking and […]

Digital Adoption Solutions (DAS) Technology Has an Identity…Finally…Now What?

The fact that Gartner has begun to recognize this very relevant space has me stoked. It’s been a long time coming. My hope is the […]

Is L&D Held Hostage by Learning?

We (L&D) could prove knowledge transfer…also known as “potential”…at completion of our learning events, but we were not focused on nor were we equipped to […]

Old Dog with New Tricks?

Have we lost sight of the end-game? This old dog was raised with the notion pounded into his head that if L&D does not produce […]

POINT-of-WORK: Where to Look for Performance Support ROI

Adopting a performance support paradigm is a project that never ends. Why? Because the dynamics of the learning performance ecosystem we need to support never […]

PERFORMANCE SUPPORT:  Start with a Learning Performance Assessment

LMS Market Trends revealed 48% of organizations desire a "new or different learning technology" and nearly half (47%) are at least seeking to "revise their […]

Deployment Vs. Implementation – Is There a Difference?

If L&D spent half the time enabling human performance at Point-of-Work in the operation of new systems as IT spends in fine-tuning and optimizing the […]

PERFORMANCE SUPPORT:  Running the Entire Race

In the comparison to a 400-meter relay race, Training does not fail. Training delivers a quality product for 25% of the race and makes a […]

#GuildChat for 05/11/18: The Future of Performance Support

Our next #GuildChat takes place Friday, May 11th at 11am PT / 2pm ET. Our topic for this week’s chat is on Performance Support. We pick […]

PERFORMANCE SUPPORT – Converging Learning with Point-of-Work

A perfect storm of increasing demand to remain competitive and the continuous nature of change have effectively flanked the traditional Training Paradigm. L&D cannot keep […]

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