Digital Adoption & Transformation @ Point-of-Work

About four years ago, when I was hip-deep in Performance Support Technology, I contacted the Gartner Group regarding a Magic Quadrant for this emerging tech; […]

Who Owns POINT-of-WORK?

After chasing this performance discipline for the last 12 years or so, I’ve come to the conclusion that Point-of-Work is jointly owned by L&D and […]

7-Right Things for Intentional Design to Be Intentional Enough

 So…does Intentional Design threaten the ID role? Just the opposite - it expands the role into new asset development that can be re-used or re-purposed […]

SMEs or BMEs at Point-of-Work?

When completing a Point-of-Work Assessment (PWA) we have the opportunity to dig for details specific to task-level work activity and the restrainers of the performance related […]

POINT-of-WORK ASSESSMENT:  Content & Resources

Content & Resources the Knowledge Worker relies upon to optimize their individual performance at the task-centric and role-specific levels. Assessing attributes across critical Content & […]

POINT-of-WORK ASSESSMENT:  Systems & Technology

My advice…step away from bright, shiny Productivity Acceleration Technology until you’ve established a benchmark of current state technology, where it’s headed, what new technology is […]

POINT-of-WORK ASSESSMENT:   Workflows & Processes

PWA deliverables facilitate "different conversations" we must have with operational stakeholders to position that their training requests and our subsequent training solutions may only partially address […]

Treat Point-of-Work Like Point-of-Impact…Because It’s the Same Place

The blind spot as I see all too often involves designing solutions to fit the existing learning architecture and development tools. Status quo solutions can […]

INTENTIONAL DESIGN: It’s About Providing Support Under Fire

I’m convinced it all comes down to the intentions behind the design decisions we make…and if those intentions are not in lock-step with accelerating and […]

POINT-of-WORK: Disruptions from Adopting “Intentional Design” Practices

There is another aspect of intentional design I refuse to put into just another bullet because it is foundational to successful and sustainable adoption of […]

Is Your L&D Function Equipped to Be a Disrupter…or a Disruptee?

IT will do an outstanding job of testing, validating, fine-tuning, and deployment of the transitioned systems. My question is this, “Is L&D equipped to invest […]

POINT-of-WORK: Diversity of Disruption

Our field of play has shifted closer to…if not converged directly into…Point-of-Work. This shift has disruption written all over it. Rules of engagement are being […]

LOAD MORE
We are updating our Privacy Policy, so please make sure you take a minute to review it. As of May 25, 2018 your continued use of our services will be subject to this new Privacy Policy.
Review Privacy Policy OK