Why Documentation Is So Important To Successful Customer Adoption

Quick question: When you use Microsoft Word, do you use the built-in styles to add formatting and layout options to your documents? Or do you […]

Is Managing Learning Enough…Or Is Broader ACCESS the End-Game?

In the event your brain immediately visualized training courses or learning events residing on your LMS…we have a potential disconnect here because “Training” in any […]

Meeting of the minds

This is my presentation for the Geneva Learning Foundation, first made at the Swiss Knowledge Management Forum (SKMF) round table held on 8 September 2016 […]

Don’t Sit on Your Darlings!

Remember that presentation from Hades? Well you should; I whined about it enough. But in rifling around some of the many mountains of folders in […]

Webinar Recap: Managing Knowledge for Customer Success

On Tuesday, March 8, 2016, we hosted a webinar with special guest Francoise Tourniaire of FTWorks to discuss ways to manage knowledge to improve customer success. Not […]

Transitioning Responsibility to Managers, T&D Becomes a Curation Resource

Without managers being fully invested in training, there is no chance it will have an effect on people. Just as with everything else in an […]

Shift Happens! 3 Techniques for Companies to Preserve the Knowledge of Retiring Employees

“We have about 30% of our workforce retiring in the next five years!” my client said with panic in her voice. Her panic is well-grounded. […]

Holding on to Your Corporate Knowledge When Shift Happens

You may have noticed that the average age of the workforce has shifted dramatically recently. It’s getting younger. You may also have noticed that older […]

The Twitter Chat Conundrum (Part One)

My name is Shannon and I used to be a twitter chat addict. Seriously, it was nothing to participate on some level in no less […]

Accelerating Intergenerational Knowledge Transfer

At this year’s Bootcamp on Training Strategies, Marco Beaulieu, Head of Knowledge Management and Product Development Engineering at Bombardier Aerospace, and Laurent Simon, Associate Professor […]

13 Ways to Use Your LMS as a Knowledge Development Tool

Organizations complain about the lack of the right human resources and training tools. Why? They do not see the expected results in performance. We hear too many […]

Training or Performance Support!

Recently in a discussion with some learning professionals, I was asked if there were any other alternatives to eLearning to enhance performance support. Apparently despite […]

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