Is Customer Support Incentivized to be Bad?

Have you ever experienced poor customer service or support? Something isn’t right with the product or service you bought. You sigh, steel yourself, and dial […]

MeToo Movement Fallout: The Good, the Bad, and the Ugly

When the #MeToo movement began gathering steam two years ago after media reports about sexual harassment perpetrated by what felt like a truly alarming number […]

Delivering Engaging Presentations

Maybe you have mastered your fear of public speaking and have managed to focus on all the key points you want to deliver to your […]

Leadership Everywhere: Start Taking Initiative Now

When you see a company’s primary leader being ousted due to some company failure or scandal such as the Wells Fargo fake account debacle, it’s […]

Digital Transformation: The Why, How and Who

In case you haven’t noticed, the world has gone digital. We’re nearly two decades into the new millennium, which many are calling the Digital Era, […]

Handling Difficult Workplace Situations: Learning to Unhook

If you’re the kind of person who thinks of what you wished you would have said in a particular situation at work several hours or […]

Does Diversity and Inclusion Training Work?

The hashtag #BlackLivesMatter spawned a movement in 2013 in the wake of the acquittal of George Zimmerman in the shooting death of African-American Trayvon Martin. […]

Putting Manufacturing Safety Front-and-Center

Why be concerned about manufacturing safety if manufacturing is in decline? As many people know, manufacturing in the US has declined precipitously in the US […]

Business Goals Examples for Employees: Better eLearning

If you want your company’s eLearning efforts to have tangible impacts on the bottom line, the best place to start is aligning training and learning […]

Lessons from Startup Employees

Most people have heard the rather depressing statistics around business failures. The percentage of startup failures varies widely by source and methodology, so I’m not […]

What Happens in the Absence of Adequate Employee Feedback

You might think that enough has been written about employee feedback. Surely both leaders and managers have received this message loud and clear, right? And […]

Small Business Growth: Knowing the Stages and Challenges

When you think of the businesses that drive the economy, what comes to mind? No doubt the tech giants come to mind – Amazon, Facebook, […]

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