Starting a Customer Education Program: What You Should Know

EDITOR’S NOTE:  Occasionally, we invite learning community experts to share their advice with our readers. Today we feature a post by Adam Avramescu, Head of Customer […]

Podcast 17: Next-Level Learning Analytics – With Guest Expert Tamer Ali

WELCOME TO EPISODE 17 OF THE TALENTED LEARNING SHOW! To learn more about this podcast series or to see the full collection of episodes visit The […]

Business Impact of Learning: What is Customer Experience Worth to You?

For years, I’ve said that connecting employee learning with business impact doesn’t have to be a mind-bending challenge. In response, training professionals often ask me […]

Podcast 16: Integrated Learning Experiences – With Paul Morton of CrossKnowledge

WELCOME TO EPISODE 16 OF THE TALENTED LEARNING SHOW! To learn more about this podcast series or to see the full collection of episodes visit The […]

Corporate Training: It’s time to enter a new frontier

How to measure, understand, and continuously optimize the business impact of learning Here’s the startling truth: Business leaders spend $140B globally on training each year, […]

Podcast Episode 8: The Business Benefits of xAPI – With Mike Rustici

WELCOME TO EPISODE 8 OF THE TALENTED LEARNING SHOW! To learn more about this podcast series or to see the full collection of episodes visit The […]

Learning Data: The real definition and how you can prove business impact

What is learning data? Let’s define it as “data used to measure and improve the impact of training.” Based on that definition, what learning data […]

How Does Learning Affect Franchise Success? Measuring What Matters

The world of franchising is vast and diverse, yet it’s widely agreed that training plays a central role in every franchise success story.  Here’s why:  […]

Podcast Episode 5: Learning Systems the Dairy Queen Way – With Chris Shanks

WELCOME TO EPISODE 5 OF THE TALENTED LEARNING SHOW! In January, we launched this podcast as a convenient way to hear directly from experts about how […]

GUEST POST by LAUREL NORRIS: Robust Responses to Open-Ended Questions: Good Surveys Prime Respondents to Think Critically

This is a guest post by Laurel Norris (https://twitter.com/neutrinosky). Laurel is a Training Specialist at Widen Enterprises, where she is involved in developing and delivering […]

Using Performance-Focused Smile Sheet Questions -- Even One!

Mark Jenkins, a long-time technical trainer and buzzmudgeon, now providing concierge service on learning technologies, audio-video, and one-note at inforivers, recently used a performance-focused smile-sheet […]

Another Reason to Learn About Performance-Focused Smile Sheets

This has been a great year for the Performance-Focused Smile Sheet approach. Not only did the book, Performance-Focused Smile Sheets: A Radical Rethinking of a […]

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