Metrics and KPIs Made Easy

“I want you to come up with metrics,” said my assistant superintendent. He wasn’t speaking only to me. His gaze went around the room touching […]

The Importance of Consuming and Analyzing Metrics

There are countless ways a company can use big data and qualitative information to determine the suite of services and functionality a customer would want or […]

Features You Need to Know About eLearning Search Functions

Whether someone is looking to learn a new skill or a business is trying to train up their employees, digital online courses are quickly becoming […]

Exit Interviews: Why They Matter and How to Conduct Them

By the time a key member of your team announces their departure, it is usually too late to persuade them to stay. They have likely […]

Start small: How customer education teams can scale up their metric use

Data analytics at any scale is intimidating, especially to customer education teams who aren't used to looking at numbers. There are so many pieces of […]

Do you have Passion?

Last night I attended the Party for Mercedes-Benz USA. It was a beautiful event, on their beautiful corporate campus. It was attended by some 700 […]

Article Recap: Using a Data-Driven Approach to Solve Customer Training Problems

In Training Industry Magazine’s latest issue, Linda Schwaber-Cohen, Head of Training at Skilljar, shared her insights on how we can utilize data in customer training […]

Increasing Operational Efficiency With Customer Education

When you're looking for an LMS for customer training, maybe you start with simple goals around scaling your program, but once implemented, it's easy to […]

David Kelly’s Curated L&D Content for the Week of 12/11/17

This week’s curated content includes links exploring the following: What we can learn from the resurgence of Google Glass Tips for getting more out of […]

The 3 Key Employee Training Reports to Help Prove Value to Your Manager

There’s no doubt that our lives have changed significantly over the last 5-10 years with the speedy (r)evolution in mobile technology and smartphone devices. This […]

Takeaways from Learning 2017

I recently got back from the Learning 2017 conference. Like last year, I want to share some of what I learned and experienced. The sessions […]

Goals & Benchmarks for a Best in Class Training Plan

We recently released the eBook "3 Ways to Create a Best in Class Customer Training Plan," where we discussed the impact the GET Methodology can have […]

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