A magical customer experience starts with your frontline workforce

Disney is a brand that inspires customer loyalty like few others in the world.  Around 157 million people visit Disney theme parks each year. And […]

A peek inside the world of two leaders supporting their frontlines to thrive through disruption

When you look up the word “disruption” in the dictionary, the business definition given is centered around the radical change in an industry or business […]

5 things frontline employees want from training and how to find the right tech to deliver

When it comes to supporting frontline employees with the training and communication they need to do their job, more isn’t necessarily better. It’s all about […]

How do I find great training content for my frontline workers?

Content. It’s time consuming. It’s resource intensive. It’s expensive. And it’s an essential part of every company training strategy.  Great content points your employees in […]

What a future-of-work strategist wants you to know about frontline support

If you type ‘future of work’ into a Google image search, one image comes up more than any other: robots. There are friendly robots, sinister […]

5 ways BYOD can transform the retail experience

To be a great retail company, you have to be a great technology company. Digital purchasing power has increased 26% since 2014, and ecommerce has […]

“You’ve got to believe you can do it”: Raptors coach Nick Nurse on leading teams through disruption

Toronto Raptors head coach Nick Nurse knows a thing or two about leading top-performing teams.  He’s racked up the accolades across his unconventional career spanning […]

The top 3 benefits of a learning management system built for the frontline

It’s got to be frustrating trying to find the right learning management system for your people when the market looks like this. There are literally […]

5 ways we can all support the frontline

We typically look at frontline training and support from an organizational perspective. We share stories and proven practices for how companies can tackle common challenges […]

5 reasons you need to attend AxoniCom LIVE!

So many online events, so little time. Everyone’s hosting an online conference nowadays. In-person events have gone digital due to health and safety considerations. Your […]

4 solutions to your compliance training problem

No one likes compliance training.  Employees are either too busy to do it or they don’t see the value, especially on the frontline. (“What does […]

4 tips for reskilling your frontline workforce

Reskilling has gone from a vague human resources concept to frank operational reality in six months.  In January, we were discussing future-focused possibilities like “by […]

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