The behind-the-scenes story of MOL Group’s award-winning learning technology implementation

NOTE: This conversation was originally recorded for The 80 Percent Podcast. The audio has been transcribed and edited for brevity and clarity. From the start, […]

5 tips for driving organizational change in retail (from someone who’s done it)

Big organizational changes don’t happen overnight. There are a lot of stakeholders and a lot of moving pieces. Countless calls, emails and meetings. Plans made, […]

Effective microlearning in action

Microlearning isn’t new. In fact, it’s been around for over 10 years—developed right alongside concepts like mobile learning, gamification and elearning. But recently, microlearning seems […]

3 things to consider when evaluating frontline training, comms and retail task management software

Whether in a strip mall in the suburbs or a storefront in the big city, you want customers to get the same great experience every […]

How can you help your frontline master new skills faster?

Plenty of people continue to reference Malcolm Gladwell’s 10,000 hours rule. Some now estimate the number to be a much more realistic 6 months. Others […]

Retail task management and your frontline performance goals

Retail strategy may be set at HQ, but it lives or dies on the frontlines. Your ability to execute depends on getting your associates across […]

How to design training technology to meet the unique needs of the frontline

Frontline employees—the people who work in customer-facing roles, or in the production of or direction of a product—don’t have the luxury of sitting down for […]

Yes, you can fit training into your frontline employees’ daily workflow

Every minute of time is valuable on the frontline. And you need your workforce to operate at peak performance during every shift. However, it can […]

Can your employees go beyond the checklist?

Checklists are great!  Everyone can benefit from a good checklist. Recipes. Store opening tasks. Equipment repair instructions. Emergency evacuation procedures. Step-by-step guidance is a great […]

Tips for quickly mobilizing the retail frontline to administer coronavirus vaccines

In 2020 the use of the word “pandemic” increased by more than 57,000%. The same may end up being true for the word “vaccine” in […]

How Zappos created a best-in-class customer and employee experience

If delivering a great customer experience is challenging when you’re face to face, tackling customer concerns over the phone takes things to a whole new […]

NRF recap: Consistent frontline performance is key to your 2021 retail strategy

2020 turned retail upside down. Stores became fulfillment centers, and associates became safety champions and rule enforcers. The ways we shop changed, with a host […]

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