Since the start of the pandemic, brick-and-mortar retailers have had to pivot again and again to keep up with rapid changes. While the rise in […]
Netflix. HBO Max. Amazon Prime. Disney+. I’m a few clicks away from a bottomless collection of streaming digital content. Then why am I still watching […]
NOTE: This conversation was originally recorded for The 80 Percent Podcast. The audio has been transcribed and edited for brevity and clarity. From the start, […]
Big organizational changes don’t happen overnight. There are a lot of stakeholders and a lot of moving pieces. Countless calls, emails and meetings. Plans made, […]
Microlearning isn’t new. In fact, it’s been around for over 10 years—developed right alongside concepts like mobile learning, gamification and elearning. But recently, microlearning seems […]
Whether in a strip mall in the suburbs or a storefront in the big city, you want customers to get the same great experience every […]
Plenty of people continue to reference Malcolm Gladwell’s 10,000 hours rule. Some now estimate the number to be a much more realistic 6 months. Others […]
Retail strategy may be set at HQ, but it lives or dies on the frontlines. Your ability to execute depends on getting your associates across […]
Frontline employees—the people who work in customer-facing roles, or in the production of or direction of a product—don’t have the luxury of sitting down for […]
Every minute of time is valuable on the frontline. And you need your workforce to operate at peak performance during every shift. However, it can […]
Checklists are great! Everyone can benefit from a good checklist. Recipes. Store opening tasks. Equipment repair instructions. Emergency evacuation procedures. Step-by-step guidance is a great […]
In 2020 the use of the word “pandemic” increased by more than 57,000%. The same may end up being true for the word “vaccine” in […]
