The median amount of customers for a customer success manager (CSM) working for a mid-market company is between 100 and 250.
Customer Success professionals are under more pressure than ever. Manage more accounts.
You searched for your LMS, went through the RFP process, implemented the platform, and are preparing for launch.
Name a bigger challenge than academy engagement.
As a professional, you’ve probably received plenty of questions about eLearning ROI (return on investment) and if your online training program is working.
In the decades since Bill Gates declared, "content is king," people have said it a lot, so apologies in advance, but… content is still king.
When you’re deciding on any piece of software for your business, you often want to understand how current customers are using the platform.
The way we learn has changed in increments for decades, but it’s really just in the past few years that the majority of people have […]
Not every one of your customers, employees or channel partners learn the same way. For some, reading about something like a new product feature is […]
Launching a customer education program for the first time can seem like a monumental task. Finding the budget. Getting the Leadership team to give you […]
Once you’ve established what you’ll be covering in your course, the next step is to focus on how you’re going to deliver the instructional material. […]
Well, we made it and 2021 is just about in the books. If you’re like me, you look forward to spending some time reflecting on […]