How to Scale Customer Success with Digital Customer Education

The median amount of customers for a customer success manager (CSM) working for a mid-market company is between 100 and 250. 

How to Start an Academy with Limited Resources, Bandwidth & Budget

Customer Success professionals are under more pressure than ever. Manage more accounts. 

3 Tips to Create Content Fast (Without a Big Budget)

You searched for your LMS, went through the RFP process, implemented the platform, and are preparing for launch. 

Crossing the Chasm: Gaining Academy Adoption with @properties

Name a bigger challenge than academy engagement. 

eLearning ROI: 4 Benefits of Online Training + How to Prove Its Value

As a professional, you’ve probably received plenty of questions about eLearning ROI (return on investment) and if your online training program is working. 

Developing and Managing Educational Content at Scale

In the decades since Bill Gates declared, "content is king," people have said it a lot, so apologies in advance, but… content is still king. 

How Customers Use Northpass to Engage Learners

When you’re deciding on any piece of software for your business, you often want to understand how current customers are using the platform. 

Hybrid vs. Blended Learning: Is There a Difference?

The way we learn has changed in increments for decades, but it’s really just in the past few years that the majority of people have […]

What the Heck is Multimodal Learning and Why’s it Critical to Your Learners’ Success?

Not every one of your customers, employees or channel partners learn the same way. For some, reading about something like a new product feature is […]

Customer Education Program Checklist: 5 Simple Steps to Guarantee a Successful Launch

Launching a customer education program for the first time can seem like a monumental task. Finding the budget. Getting the Leadership team to give you […]

Understanding the ADDIE Model and How You Can Improve Learning Outcomes

Once you’ve established what you’ll be covering in your course, the next step is to focus on how you’re going to deliver the instructional material. […]

2021 Rewind: 10 Top Online Education Blog Posts from Northpass

Well, we made it and 2021 is just about in the books. If you’re like me, you look forward to spending some time reflecting on […]

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