The old method of holding an employee performance review once a year is disappearing, thanks to a better understanding of how to assess and encourage […]

Restaurant profitability is a constant topic for managers, and for good reason, with average profit margins falling between 3-5%. A streamlined training program can help […]

Every company from every industry wants to know that their employees are engaged. According to a Gallup Poll, employee engagement is critical to reducing turnover […]

Creating a learning culture in any industry is important to reduce turnover rates, control waste, and to improve customer experience. It also has measurable results […]

People analytics, or utilizing data to uncover insights about what drives business performance, is still a fairly new concept, especially in restaurant and retail organizations. […]

Operational Learning is a new concept gaining attention in the learning and development (L&D) space. Where regular L&D concerns itself primarily with staff development, operational […]

There’s a lot of “moderns” going on today – modern learning, modern customer service, modern work culture, modern customer experience, modern living, modern family. Modern […]

Modern Computer-Based Training (CBT) hasn’t completely supplanted traditional Instructor-Led Training (ILT), but it has given rise to the practice of Performance Support.

By now, most learning professionals have heard of the Experience API learning standard (also referred to as “xAPI” or “Tin Can”). If so, here’s what […]

By now you have an Learning Management System installed for staff training and development. This is great, but there’s one important question that you need […]

The Social Learning Theory by Albert Bandura focuses on the role of observation and mimicking behavior in learning.

Retail used to be fairly technology-free up until the time the customer needed to check out.